Goodcall and Wix Redefine On-call Support with Powerful AI Phone Assistant
Goodcall, a conversational AI platform for restaurants, shops, and merchants across the United States, and Wix, a leading global SaaS platform to create, manage and grow an online presence, announced a new partnership. Wix business owners in the U.S. can now deploy Goodcall’s 24/7 phone assistant, providing support for businesses looking for a better way to manage their call volume and improve customer service.
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Born out of Google, Goodcall’s platform is available in the Wix App Market, custom-built for Wix business owners. They can immediately set up a free local phone number and simplify the complex task of creating and managing conversational AI technology. This app can help users of Wix, whose platform is used by global businesses ranging from self creators, fitness instructors, restaurant owners to eCommerce merchants and more.
“Partnering with Goodcall provides business owners with a unique tool that strengthens customer relations and maximizes productivity which can ultimately boost revenue,” said Ronny Elkayam, SVP Mobile, App Market and Strategic Products at Wix. “We’re always searching for partners who share a vision to equip small businesses with the tools they need to succeed. The latest offering is game-changing for businesses that struggle with large call volumes and complements our platform, where they can manage their business from one central place online.”
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An estimated 62% of calls go unanswered by local businesses, and many service-oriented companies are still relying on employees to answer phones while attempting to juggle the needs of customers. Goodcall’s conversational AI assistant brings a reliable, affordable, and constantly improving call management solution while offering enterprise-class features that help businesses capture lost revenue opportunities and build loyal customers.
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In addition to call management, features of Goodcall’s integration include:
- New Store Hours: Automatically updates special store hours (such as holidays) and across any business listing (Yelp, Facebook, Wix, or Google)
- Call Recording and Playback: Messages can now be sent to owners via text, and businesses also have access to the full recording and transcripts
- Spam Bot Stopper: Smart, conversational AI identifies and stops spambots, eliminating potential fraud and the strain on resources dealing with spam from telemarketers
- Customized Skill Store: Owners of businesses such as hair salons, retail shops, and restaurants can create and add their own skills to address a caller’s specific requests, including taking messages and answering common questions and sending SMS links to food ordering, table reservations, and more
“Our partnership with Wix brings a new layer of sophistication for small businesses and local merchants who are still struggling with missed calls and looking to build back better post-pandemic,” said Bob Summers, CEO and founder of Goodcall. “We give short-staffed businesses a way to take advantage of all the inbound opportunities – whether that’s for a large order or simply being responsive to a customer inquiry. Now owners and employees get time back in their day to focus on customers’ needs, instead of answering phones and dealing with annoying telemarketers and spam.”
“I’ve been using Goodcall for nearly nine months, and its growing list of features have fundamentally changed the way my restaurant operates,” said Pavel Sirotin, owner of Bevri Georgian Cuisine. “In addition to freeing up my staff to focus on the customer experience, analytics integrate seamlessly with my pre-existing Wix website. We’re now opening our second store, and reviews are way up. I couldn’t be happier.”
Goodcall has made steady progress in bringing an enterprise-class call service to thousands of businesses across the U.S. since its launch last September. Today, the platform handles hundreds of thousands of calls every month. The AI technology continually evolves to be more efficient and effective with every phone call it manages and allows customizable configurations from the business owner or manager. Different tiers of service fit any sized business, including a free option for solopreneurs and business owners and up to 60 calls per month for a single phone line.
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