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Tenfold Launches Next Generation CTI with Support for Einstein Call Coaching on Salesforce AppExchange

Tenfold helps unlock the powerful capabilities of Einstein Call Coaching for customers looking to increase sales effectiveness and efficiency while leveraging their existing enterprise communications platforms

Tenfold announced it has updated its Advanced CTI Solutions for Salesforce on Salesforce AppExchange to include support for High Velocity Sales Einstein Call Coaching.  These updates further extend Tenfold’s investment in High Velocity Sales to enable the capabilities of Einstein Call Coaching alongside existing enterprise communication platforms like Avaya, Cisco, Genesys and more through simple and improved integrations.

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Tenfold Advanced CTI with High Velocity Sales & Einstein Call Coaching

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Leveraging the combined solutions, customers can now integrate call recordings into Salesforce High Velocity Sales to analyze and surface key moments in a sales interaction such as competitor or product mentions from sales calls.  This allows sales managers to quickly zoom in on the critical parts of sales conversations and visualize broader trends at the rep, team and company levels for improved sales close rates. Tenfold for Salesforce Einstein Call Coaching provides managers with the intelligence to tailor and personalize coaching, by focusing on the moments of success and the areas for improvement. Altogether, this means that best practices can be quickly identified, and then disseminated, via coaching, or strategic shifts to call scripts or even Sales Cadences with the objective of improving key sales metrics across the board.

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Comments on the News

  • “The recent shift to remote workforces has made it more difficult for sales leaders to have the visibility they need to effectively coach their reps,” said Dan Sincavage, founder and COO at Tenfold. “We’re excited to bring voice data from enterprise communication platforms into High Velocity Sales & Einstein Call Coaching putting intelligence and insights at the fingertips of sales leaders and executives so they can better enable their teams and make informed decisions on sales strategy.”
  • “We are excited that Tenfold is continuing to innovate with Einstein Call Coaching, as they help unlock these capabilities for enterprise communication platforms” said Woodson Martin, GM of Salesforce AppExchange “Salesforce is constantly evolving to meet the needs of our customers, and we love collaborating with our partners to bring new capabilities to the market.”

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