Espressive Automates HR Service Delivery While Redefining How Employees Get Help

By AIT Staff Writer On Sep 13, 2018

Barista delivers a consumer-like experience to employees who need questions answered, increasing employee satisfaction, retention, and productivity

Espressive, the pioneer in AI for enterprise service management, today announced that Barista—the company’s AI-based virtual support agent—now supports purpose-built, integrated HR service delivery and onboarding plus consumer-like self-help experiences for employees. Unlike traditional IT service products requiring significant professional services hours and skills to use, Barista is quick and easy, so HR departments are up and running in just a few weeks.

“Traditional IT service products are expensive and introduce a level of complexity that is not required for HR,” said Pat Calhoun, CEO of Espressive. “Barista Case Management was purpose-built for internal service providers such as HR—making Barista fast and easy to deploy and use over time. Further, Barista already understands over 15 million employee phrases, which is key to employee adoption. Employees are happier and more productive because HR service delivery works just like the apps they use in their consumer lives.”

Barista brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that maximizes employee adoption and reduces HR service delivery call volume. Barista provides employees with immediate answers (e.g., does our insurance cover braces), proactively notifies them of announcements (e.g., open enrollment starts this Monday), and continues to interact with them throughout the entire lifecycle of requests.

Barista also guides employees through complex processes with ease—such as new hire onboarding. Barista onboarding starts the day employees sign their offer letters, improving the chance that they will be there the first day. Barista also integrates with HR and IT systems to make onboarding an exceptional experience. According to Gartner, “Through 2022, organizations that use AI augmentation as an essential element in their digital workplace will boost employee Net Promoter Score by 20%.”¹