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Walmart Canada And TELUS Health Join Forces To Provide Walmart Associates With Comprehensive Virtual Health And Wellbeing Services

Over 100,000 associates will benefit from the full suite of TELUS Health’s digital employer health solutions, as retailer becomes first company in Canada to launch integrated service

Walmart Canada and TELUS Health announced a new strategic initiative to bring TELUS Health’s full suite of total health and wellbeing solutions to all Walmart associates in Canada. This robust suite of health services will provide Walmart Canada associates and their families with confidential access to hundreds of health professionals from a variety of disciplines to support every step of their healthcare journey.

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This enhanced offering will provide associates and their eligible dependents with a single source to access a full suite of services to improve their overall wellness, whether they need counseling on a variety of topics, including mental health, nutrition advice and more, a virtual consultation with a clinician, or want to improve their lifestyle habits through weight loss, more exercise or better eating. Programs include:

  • Virtual Care: associates and their family will have access to primary care from trusted clinicians, 24/7 and on-demand for text and video consultations. Drawing from diverse backgrounds, these healthcare professionals are trained to deliver inclusive care in a variety of languages, including occupational awareness, gender and sexual identity, ethnocultural diversity and faith, allowing associates to be matched with a compatible clinician.
  • Employee Enablement: This next generation platform transforms traditional Employee Assistance Programs (EAPs) into a single convenient and collaborative access point so that associates can more easily manage their physical and mental health, wellbeing, and work/life integration. Unique to this platform are dedicated care advocates who develop compassionate and guided care plans that support associates on their path towards improved health, mindfulness, performance and self-esteem.
  • Wellbeing: associates in Canada will be able to embrace wellbeing and improve their overall health by engaging with like-minded communities and taking part in friendly challenges with colleagues to help build healthier habits, with the resources and goal-setting support they need to sustain newly-gleaned habits.

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“At Walmart, we support our associates. We do so in a manner that is meaningful to them and fulfills their personal and career goals. Whether it’s by supporting their physical and mental health or helping them reach their development goals; we strive to do so in an easily accessible and customizable way at a time that works for them,” said AnnMarie Mercer, Chief People Officer, Walmart Canada. “We’re partnering with TELUS Health given their ability to provide a comprehensive wellbeing offering that is inclusive on a simple, digital platform that our associates will benefit from.”

Associates can access the TELUS Health suite of solutions in French and English 24/7 via a single smartphone app or direct telephone number. Associates will also be able to access the services in 220 other languages and dialects through specialized translation services, the first client to do so.

“At the core, an associate’s wellbeing is a balance between a variety of components – not only physical and mental health but also a series of wellness programs designed to help address work-life challenges,” said Michael Dingle, Chief Operating Officer, TELUS Health. “By considering an associate’s total wellbeing, we are helping Walmart Canada achieve this balance with a modern, digitally-enabled health and wellbeing experience, and dedicated care advocates, who can personalize care plans, especially for associates who may find themselves managing complex and interrelated challenges.”

TELUS Health has more than a decade of experience in virtual care services delivering a national, employer-focused suite of programs that make health and wellness more accessible for associates and their families.

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