Waystar Accelerates Impact in Healthcare Payments with New Innovations on Cloud-Based Platform

Breakthrough enhancements deliver heightened transparency, efficiency and accuracy

Waystar, a leading provider of healthcare payments software, announced significant enhancements across the company’s award-winning, cloud-based platform.

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“By unifying payments under a single cloud-based platform and harnessing the power of our purpose-built automation and analytics, we are removing friction from the system and helping providers focus on delivering care. I am energized by our team’s work to continually innovate and deliver on that mission.”

At a time of explosive growth in the accessibility and sophistication of technology, improved capabilities in areas such as artificial intelligence are playing a more significant role than ever in revolutionizing healthcare, particularly in administration and operations. Applied to the payments process, Waystar’s advances give patients and providers unparalleled clarity and accuracy, speed time to payment and connect processes and data to drive even higher levels of performance and insight.

“We are at a watershed moment in healthcare, where modern technology can drastically improve results for providers and their patients,” said Matt Hawkins, Chief Executive Officer of Waystar. “By unifying payments under a single cloud-based platform and harnessing the power of our purpose-built automation and analytics, we are removing friction from the system and helping providers focus on delivering care. I am energized by our team’s work to continually innovate and deliver on that mission.”

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Spurred by recent leaps in automation and data analytics capabilities, Waystar is integrating groundbreaking new enhancements into its already industry-leading platform, unlocking:

• Transparency: Waystar’s solution is known for improving patient engagement, including enabling a 30% uptick in patient payments and 80% self-service pay rate, along with a patient Net Promoter Score (NPS) – which indicates a patient’s satisfaction with their payment experience at a provider – of 57 (Bain & Company, which developed the NPS benchmark, considers anything above a 50 ‘excellent’). With the addition of automated pre-claim coverage detection, clearer explanations of benefits (EOBs) and the delivery of estimates directly into the PatientWallet®, Waystar is bringing further clarity to patient obligations, drastically improving the overall financial experience and driving patient loyalty.
• Efficiency: From 340% increases in prior authorization speed to a 62% reduction in Medicare AR days, Waystar’s solution is recognized for the extreme efficiency it brings to healthcare payments. The company is now further enhancing its machine learning-infused claims follow-ups, which leverage data to better predict and guide follow-up actions for providers based on revenue impact. This advanced appeal prioritization, coupled with predictive analytics for authorization and denials workflows, is simplifying previously complex and time-intensive activities, reducing administrative burdens and empowering staff to focus their efforts on patient care.
• Accuracy: Built on the strength of a platform covering more than half of the U.S. patient population, Waystar is creating a precise process for providers that prevents revenue leakage and gets them paid fully and on time. Specifically, Waystar’s technology has spurred a 50% reduction in denials related to authorization and eligibility, achieved a 95% auditor agreement rate, and driven a 30% reduction in bad-debt write-offs for providers. Now, as the company introduces new claim attachments and next-generation analytic capabilities, providers can expect even less administrative waste in the payments process.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. Annually, Waystar’s AI-powered solutions process $6B+ patient payments, $4B+ out-of-pocket estimates, and claims for over 50% of U.S. patients.

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