Zappix Adds a New Travel and Hospitality Customer for its Flagship Visual Self-Service Solution

The leading Visual Self-Service Solution provider was chosen by a large Hospitality and Travel company to automate customer service and improve CX.

One of the largest travel & hospitality companies in the US has chosen Zappix, the leading Visual Self-Service Solution provider, to solve a significant need for automated customer service and improved visitor experience for their premier service line. The Zappix Visual IVR solution will help this customer deflect calls from agents to a self-service solution and improve customer experience, while lowering average handle time and reducing costs.

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“We are excited to add another enterprise customer that works as hard to strengthen and improve digital customer experiences as much as we do,” said Yossi Abraham, President & CEO at Zappix. “The combination of robotic process automation (RPA), visual and digital interfaces, and superior user-journey designs allow our customers to enjoy improved CX, while reducing their costs.”

The new customer will benefit from many aspects of cutting edge Zappix Visual Self-Service Solutions including reduced customer effort and engaging visual experiences. Other benefits include:

• An efficient self-service customer service channel, reducing the number of repetitive, routine calls reaching live agents, leading to reduced costs
• Improved customer experience (CX) through easy to use, visually appealing self-service solutions creating faster resolutions
• Reduced average handle time (AHT)
• Reduced in-queue waiting time for customers and more bandwidth for agents to focus on complex calls, leading to better customer satisfaction
• Quick launch and implementation, thanks to Zappix Studio low-code/no-code Service Creation Environment (SCE)

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AI-powered Visual Self-Service is transforming the CX landscape. Zappix looks to continue capitalizing on the demand for self-service automation with its portfolio impacting all three phases of the customer service process: Preventing calls before they happen, Deflecting calls waiting to speak with live agents, and Optimizing calls during agent interactions.

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