Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
First-Ever Virtual Calabrio Customer Conference Showcases Cloud-Based WEM Platform Designed for the Modern, Agile Contact Center
Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020.
The new Calabrio ONE is a cloud-based WEM platform designed to meet the performance, agility and engagement demands of the modern contact center in the new era of work and customer experience.
Recommended AI News: C3.ai, Microsoft, and Adobe Combine Forces to Re-Invent CRM With AI
The pandemic has shifted the world of work and elevated the importance of agility in the contact center via employee empowerment tools, intelligent workflows and automation, and visibility into agent-customer interactions through data-driven insights. With last year’s acquisition of Teleopti, Calabrio pledged to bring the two leading workforce management (WFM) offerings together under one unified WFM product. Calabrio delivers on this promise with the new Calabrio WFM – with the best of both products at its core – resulting in a fully integrated WEM suite poised to help customers accelerate change.
“Calabrio ONE is designed for the modern contact center, and part of that is having the agility to meet the moment – whenever that moment may come,” said Matt Matsui, Calabrio’s chief product officer. “Right now, it’s working from home and the impact from the pandemic. Tomorrow, it will be something else, and working from home will turn into working from anywhere; our agents will become free agents. But whatever the next challenge is, Calabrio’s goal is to provide a flexible platform that can quickly adapt to change. We’re proud that the new Calabrio ONE will help customers tackle their unique needs of the day and set them up for the future.”
As an agent-centric platform, Calabrio ONE empowers at-home or office-based agents with comprehensive self-service capabilities, including the ability to self-schedule, trade shifts, book time off and find overtime – all via a mobile app. In addition, intelligent automation in a new virtual assistant continuously seeks and offers up schedule opportunities for agents.
Recommended AI News: How a Pandemic Exposed Gaps in the Global Business Protection and Insurance Models
The new product also unlocks insights for planning, performance and wider workforce engagement. Arming users with predictive analytics and powerful reporting lets them understand the “why” behind the “what” of operations to facilitate improvements to the agent and customer experience. Connecting WFM to quality management and analytics within the suite helps further analyze flagged operational issues, identify root causes and drive meaningful changes to the enterprise.
“2020 has, of course, spawned many changes. One impactful shift is that customers value different things and make different decisions accordingly,” said Jay Baer, customer experience and marketing expert. “It’s more vital than ever that businesses are flexible and agile in every aspect of customer service – gleaning insights from remote agent-customer interactions to understand how buyer preferences and behaviors have changed and what they can do about it.”
Recommended AI News: HERE Integrates what3words Into in-Car Navigation Feature
DÜNYA KADIN. Hindistan’da toplu cinsel saldırıya maruz bırakılan 23
yaşındaki öğrenci hastanede tedavi görüyor.
5 fail aranıyor. BBC’de yer alan habere göre, Karnataka’daki
Mysuru kentinde polis, saldırıya ilişkin 5 failin arandığını ve hastanede tedavi
gören kadın öğrencinin sağlık durumunun iyi olduğunu
söyledi.
I couldn’t resist commenting. Perfectly written!
I believe that is among the so much important information for me.
And i am satisfied studying your article. However wanna remark on some basic things, The
site taste is wonderful, the articles is actually great :
D. Just right job, cheers
It’s really a cool and helpful piece of information. I am satisfied that you shared this helpful info with us.
Please keep us up to date like this. Thank you for sharing.
Hello Dear, are you genuinely visiting this web page on a regular basis, if so after that you will without doubt obtain good knowledge.
My developer is trying to persuade me to move to
.net from PHP. I have always disliked the idea because of the
costs. But he’s tryiong none the less. I’ve been using
Movable-type on a number of websites for about a year and am worried about
switching to another platform. I have heard excellent things
about blogengine.net. Is there a way I can transfer all my wordpress content into it?
Any kind of help would be really appreciated!
I gave https://www.cornbreadhemp.com/products/cbd-balm a prove for the treatment of the first habits, and I’m amazed! They tasted smashing and provided a sense of calmness and relaxation. My emphasis melted away, and I slept better too. These gummies are a game-changer an eye to me, and I greatly commend them to anyone seeking natural stress alleviation and improved sleep.
Woah! I’m really digging the template/theme of this
site. It’s simple, yet effective. A lot of times it’s tough to
get that “perfect balance” between superb usability and visual appearance.
I must say you have done a excellent job with this.
Also, the blog loads extremely fast for me on Opera. Exceptional Blog!
Hi there, all is going nicely here and ofcourse every one is
sharing facts, that’s genuinely good, keep up writing.
We are a group of volunteers and opening a brand new scheme
in our community. Your web site offered us with valuable information to work
on. You have performed an impressive job and our whole community
will be grateful to you.
This info is worth everyone’s attention. How can I find out more?
Hello are using WordPress for your site platform? I’m new to the blog world but I’m trying to get started and
create my own. Do you need any coding expertise to make your own blog?
Any help would be really appreciated!
I gave [url=https://www.cornbreadhemp.com/products/cbd-sleep-gummies ]cbd for sleep gummy[/url] a whack at for the primary habits, and I’m amazed! They tasted smashing and provided a sanity of calmness and relaxation. My lay stress melted away, and I slept better too. These gummies are a game-changer on the side of me, and I extremely recommend them to anyone seeking spontaneous worry relief and well-advised sleep.
Hey there! Quick question that’s entirely
off topic. Do you know how to make your site mobile
friendly? My weblog looks weird when browsing from my iphone4.
I’m trying to find a theme or plugin that might be able to fix this
problem. If you have any suggestions, please share. With thanks!
Copper scrap buyers Copper scrap purchasing contracts Metal scraps recycle
Copper cable market, Industrial scrap metal assessment, Industrial copper reuse
Hi, its good piece of writing concerning media print, we all understand media is
a great source of information.
As a Newbie, I am always searching online for articles that can help me. Thank you
My website: chastnoeporno
A lot of blog writers nowadays yet just a few have blog posts worth spending time on reviewing.
My website: anilingus.tv
achat de médicaments en France Generis Genzano di Roma
medicijnen zonder medisch consult
82 значение числа в ангельской нумерологии что означают цифры
2233 роберт рождественский молитва
найти перышко птицы козерог кролик
гороскоп совместимость
Wo kann man Medikamente ohne ärztliche Verschreibung bekommen Zentiva Nyon Kauf von Medikamente
online ohne Rezept in München, Deutschland
будова галактики малюнок до чого сниться мужик зраджує
гороскоп на травень усіх знаків
сонник смерть найкращої подруги
музейге саяхат 3 сынып, мұражайға саяхат анықтама униформа для персонала, пошив униформы алматы саяз
сөзінің мағынасы, таяз антоним ежелгі грек
мәдениеті қандай кезеңдерге бөлінеді, ежелгі грек мәдениетіне не жатады