Vyopta, the Collaboration Intelligence company, announced the addition of Collaboration Performance Management (CPM) Analytics to its product offering for Google Meet. The announcement follows the first-to-market announcement of Collaboration Performance Management (CPM) Monitoring for Google Meet. This update will allow organizations to understand key unified communications and collaboration (UCC) performance metrics and track overall usage and adoption to improve productivity and other collaboration-related business outcomes.
“With the added UCC performance analytics for Google Meet, we can offer our clients a powerful and industry-unique solution for their collaboration platform,” said Mitchell Hershkowitz, Vice President, Advisory & Consulting Services at NTT Ltd. “Organizations now have the visibility to improve adoption and usage insights across VIP users, departments and locations. These insights provided by Vyopta and deployed by NTT help organizations improve business outcomes, support compliance reporting requirements, make data-driven business decisions, request funding, and improve employee experience.”
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With Vyopta’s CPM Analytics coverage for Google Meet, organizations can now:
- Automate service level reporting
- Analyze user adoption and device use
- Perform call/meeting analysis
- Support compliance reporting requirements for telehealth, distance learning and more
- Easily add customer-defined tags (department, geography/location and other key attributes) to users and devices to create actionable reporting with critical metrics and technology/business insights
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Vyopta continues to strengthen CPM Monitoring for Google Meet, allowing organizations to:
- Locate call/meeting issues quickly
- Proactively alert IT and users based on issues detected from configurable monitors
- Leverage advanced event logic to create actionable, meaningful monitors
- Generate events based on individual or group of users, devices
- Easily select from hundreds of alert metrics and filters
- Accurately diagnose problems
- Monitor SIP endpoint status and reliability
“Vyopta is the first and so far only purpose-built platform for UC monitoring and analytics with coverage of Google Meet,” said Jonathan Sass, VP of Product for Vyopta. “The addition of Google Meet adds to Vyopta’s UCaaS support, which also includes monitoring and analytics coverage for Microsoft Teams, Zoom, Cisco Webex, BlueJeans and others.”
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