Simplify Healthcare, a leading healthcare technology solutions provider, announced the launch of its new solution, eServiceSync. The business-rule driven solution is explicitly designed to provide better member and provider self-service by direct, real-time access to the correct benefit information and enhancing your customer service capabilities with an end-to-end automated platform that integrates with your existing CRM investments.
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Health plans often face challenges with traditional customer service management with customer service users frustrated over the amount of time and steps required to accurately quote benefits. This leads to several errors and reduces member and provider satisfaction. The other challenges are:
- Lack of accurate benefit explanation tools,
- Time-consuming and error-prone processes to search through benefit data sources,
- Version control issues and inconsistency across the enterprise,
- Complex job aids which result in MTM and NPS impacts,
- Extended call handle time to respond to benefit inquiries, and reduced first call resolution rate.
The proven platform leverages a single source of truth to deliver accurate and complete information to your call center and self-service portals. With eServiceSync™ you can improve call handle times and first call resolution rates, provide current, accurate, and complete benefit explanations, and improve your member and provider experience, and Star ratings.
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Health plans can now automate workflows for easy collaboration across all stakeholders, provide fast and accurate benefit answers consistently across all channels, reduce administrative costs, and increase member retention and service search capabilities using English text or codes.
“Simplify Healthcare is leveraging a much-needed solution for health plans to address the most urgent pain points in the customer service vertical. With eServiceSync™, our goal is to provide a simple yet powerful automated solution to empower our clients to deliver accurate and complete information to their call center and self-service portals.”
– Mohammed Vaid, CEO and Chief Solution Architect, Simplify Healthcare.
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