8×8, Inc., a leading integrated cloud communications platform, announced the appointment of Walt Weisner as Chief Customer Officer, effective, reporting to CEO Dave Sipes. Weisner is a seasoned customer care leader in the SaaS industry, who will be responsible for the end-to-end experience for 8×8 customers globally, overseeing professional services, implementation, and customer support and enablement.
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“We are committed to being a Customer First, Product First, Team First company that helps organizations unify employee and customer communications as they shift to a hybrid work model,” said Dave Sipes, CEO of 8×8, Inc. “Walt brings to 8×8 an unparalleled track record developing and scaling best-in-class service and support teams. He will play a pivotal role in ensuring our customers successfully achieve their communications, collaboration and engagement goals using the 8×8 integrated cloud contact center and employee cloud communications product.”
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Prior to 8×8, Weisner held senior management positions leading high-performing global customer care and support operations at cloud and Software as a Services companies, including BlueJeans Network by Verizon, RingCentral and WebEx.
“Providing a great customer experience is top priority for high-growth SaaS companies, especially in the dynamic cloud contact center and communications market,” said Walt Weisner, Chief Customer Officer at 8×8, Inc. “8×8’s industry-leading product innovation and integrated cloud platform are delivering a truly differentiated value proposition for organizations, and I am looking forward to taking 8×8’s global customer care organization to the next level at this key juncture in the market.”
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