Bold360 joins Genesys in delivering the next frontier of digital customer experience
Genesys, a global leader in cloud customer experience and contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience.
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By uniting Bold360’s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalized across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.
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“We are excited to welcome Bold360 to Genesys,” said Barry O’Sullivan, Executive Vice President and General Manager of Genesys Digital and AI. “We expect their AI-powered digital engagement coupled with Genesys solutions will be unmatched as we continue to enable our customers to orchestrate a differentiated experience.”
Bold360 joins the Genesys Digital and AI business unit led by O’Sullivan. The acquisition is expected to build on the company’s momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud and Genesys Engage Multicloud in fiscal year 2021.
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