NS Solutions, a leading IT services provider of Nippon Steel group, announced that they’ve hired Amelia’s 1Desk solution platform to deliver existing and new services to their clients in a more integrated and automated manner. Amelia is a leader in automation and Conversational AI, and Amelia’s next-generation IT solution, 1Desk, unifies existing IT operations into a single autonomic backbone, which can drastically slash both inefficiencies and overhead costs.
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This centralized approach empowers NS Solutions to automate high-volume IT tasks across departments, tap into Machine Learning to automatically create new automations, and open access to all users through Amelia’s conversational interface. NS Solutions previously used IPcenter, an antecedent of 1Desk. Amelia’s new deployment with NS Solutions will focus on migrating NS Solutions over to 1Desk and automate all of their IT operation services.
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“We are thrilled to embark on a new stage of our partnership with Amelia,” said Satoshi Kitazawa, Executive Officer of NS Solutions Corporation. “This deployment will prime our company to provide our new and existing services to upwards of fifty of our client organizations in an integrated and automated manner. We look forward to increased productivity, better customer service, and best-in-class IT operations services.”
“So many IT teams are burdened with high-volume support requests, especially during the pandemic,” said Chetan Dube, CEO at Amelia, an IPsoft company. “Automation by AI is an excellent solution and frees up experienced and knowledgeable staff to address more complex issues. We are excited to partner with NS Solutions and look forward to seeing the great impact and business value Amelia brings to their operations.”
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