Carma to Deliver CRM, OSS, BSS, Capabilities for Superior Interoperability and Reduced Complexity
Carma announced that DāSTOR has selected the entire suite of Carma offerings to support operations across all DāSTOR data centers.
DāSTOR will implement the fully integrated Carma Network & Digital Infrastructure (NDI) platform, including CRM, ordering, service delivery capabilities (BSS), physical inventory management (OSS), and customer-facing portal to ensure everyone in the organization operates from the same set of data and processes information through a single unified platform. Carma’s foundational network inventory design incorporates the pedigree of every asset, how each asset is powered, and how each asset is interconnected before aggregating those assets into functional services.
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“In addition to boosting customer engagement, Carma gives us complete visibility into all aspects of our business, which is critical when you’re integrating multiple operations after an acquisition,” said DāSTOR Chief Executive Officer Kevin Mulqueen. “As DāSTOR continues to integrate assets and services to deliver a seamless critical digital infrastructure experience for our clients, it’s been an impressive journey working with the Carma team to implement a highly functional solution that provides us a holistic view of our business.”
Carma is the first true SaaS offering that has been tailored for telecom verticals and enterprise management. All DāSTOR teams, from Finance to Engineering to Sales, will have access to the same trusted data, reducing the service delivery time and improving the customer experience.
“Our robust set of CRM, OSS, and BSS capabilities dramatically reduces friction, complexity, and cost across the IT stack,” said Carma Chief Executive Frank McDermott. “Carma was developed for rapid implementation to accelerate our customers’ businesses. Our simple SaaS model uses secure and accessible cloud technology, making our solutions scalable and cost effective for all networks and data centers.”
Carma addresses the unique challenges of today’s telecommunications businesses with an industry-focused solution that aggregates 19 different functions into one system. Traditionally disjointed silos like space, power, interconnection, conduit, fiber, impact analysis, and customer communication come together for the most capable, ubiquitous, and scalable platform available.
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