Tyler Technologies Renews Contract For Digital Government and Payment Solutions In the State Of Arkansas

Four-year agreement adds to existing 25-year relationship with the state

-Tyler Technologies, Inc.  announced that the state of Arkansas has renewed its contract for Tyler’s award-winning digital government and payments services. The four-year agreement builds upon the existing 25-year relationship between Tyler’s subsidiary, NIC, and the Information Network of Arkansas, a governor-appointed board that oversees digital access to government information and services in Arkansas. The agreement includes three additional one-year extensions, which may be exercised at the discretion of the state.

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.@tylertech will continue to provide its digital government and payment services to the state of Arkansas.

“Arkansas is a proven leader in creating innovation solutions that connect citizens with their government,” said Ralph Hudson, director of labor at the Arkansas Department of Labor and Licensing and INA board chair. “This continuation of the trusted partnership between the state of Arkansas and NIC will continue to deliver improved experiences for our citizens while creating even more efficiencies for government offices.”

Throughout Arkansas, Tyler’s NIC subsidiary currently provides more than 300 state and local government entities with nearly 1,000 digital government services, including online vehicle and driver services, criminal background checks, and county property tax payments. NIC Arkansas operates a multi-award-winning citizen portal powered by an intelligent, cross-agency chatbot that engages visitors to the state’s official website, Arkansas.gov, with machine learning and artificial intelligence to help Arkansans find the services they need – all through a simple, intuitive conversation.

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“It has been our great honor to partner with the state and help build Arkansas’ award-winning digital government presence over the past 25 years,” said Christy Williams, general manager of NIC Arkansas. “Our goal is to make government more accessible to everyone through technology, and that aligns with the mission of the INA Board. We are excited to continue this partnership, accelerate digital service delivery and ultimately make life better for Arkansans.”

Through its partnership with NIC, Arkansas’ enterprise digital government presence has resulted in process automation efficiencies for both government and citizens and enabled the state to realize a cost avoidance of more than $64 million each year. In 2020 alone, Arkansas government websites served over 2.8 million citizens and securely processed over 14.5 million digital government transactions totaling more than $521 million and achieved a 96% average satisfaction rating from more than 435,000 citizens surveyed.

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