Upcoming ISG Provider Lens report will evaluate providers helping enterprises achieve digital transformation for agility, sustainability and competitiveness
Information Services Group, a leading global technology research and advisory firm, has launched a research study examining service providers that help enterprises use digital technology to improve agility, customer experience, sustainability and other factors that contribute to business success.
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“Digital transformation can pay off in bottom-line results and ongoing success”
The study results will be published in a comprehensive ISG Provider Lens report, called Digital Business Enablement and ESG Services 2022, scheduled to be released in December. The report will cover companies offering services including business consulting, customer experience services, supply chain transformation, virtual/augmented reality services, and environmental, social and governance (ESG) services.
Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
In recent years, more enterprises have begun using digital tools and transformation services to survive and thrive under changing business conditions, including the COVID-19 pandemic. This has helped many organizations become more agile, better serve customers and deliver digital products. The potential benefits span most business processes, including product design, production, sales, supply chain management and human resources. Increasingly, companies are also adding carbon reduction and virtual/augmented reality capabilities to their digitalization goals.
“Digital transformation can pay off in bottom-line results and ongoing success,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Service providers are guiding companies through the complexity of carrying it out.”
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ISG has distributed surveys to more than 100 digital business enablement service providers. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the digital services and products the typical enterprise is buying, based on ISG’s experience working with its clients. The five quadrants are:
- Business Consulting Services, evaluating providers of services that help enterprises build new business models, using existing capabilities, that deliver significant benefits and drive business growth.
- Customer Experience Services, assessing service providers and digital agencies that deliver business model innovation to help enterprises differentiate themselves in the digital economy through customer experience.
- Sustainability and ESG Services, covering providers of services that help clients use digitalization to achieve sustainability, decarbonization and other ESG objectives.
- Supply Chain Transformation Services, evaluating providers of supply chain consulting, integration and managed services. These services should use a comprehensive framework for utilizing IoT, machine learning, AI and predictive analytics to optimize the client’s whole ecosystem from suppliers to customers.
- Digital Reality Services, assessing providers of strategy consulting, integration and managed services to help enterprises implement virtual, augmented and mixed-reality services.
Geographically focused reports from the study will cover the global digital business enablement market and examine products and services available in the U.S., the U.K., Germany, the Nordics, Brazil and Australia. ISG analysts Tarun Vaid, Monica K, Akila Harinarayan, Angie Kho, Kenn Walters, Bhuvaneshwari Mohan, Mauricio Ohtani and Craig Baty will serve as authors of the report.
An archetype report will also be published as part of this study. This report, unique to ISG, is the study of typical buyer types of contact center services as observed by ISG advisors.
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital business enablement providers can contact ISG and ask to be included in the study.
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