FREY Municipal Software and InvoiceCloud Offer Municipalities Expanded Payment Options to Improve Customer Experience

FREY Municipal Software (FMS) and InvoiceCloud, an EngageSmart solution for online bill payment services, will offer municipalities a payment platform that enhances experiences across the customer journey to drive increased electronic adoption and lower operational costs.

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“Teaming with InvoiceCloud provides our clients with a payment solution that is dynamic, agile, and dedicated to keeping pace with today’s trending market of electronic payment options”

FMS has been serving the needs of municipal governments in 27 states for over 40 years. FMS’s CUBIC Utility B****** solution offers a powerful b****** and Customer Information System (CIS) that supports b****** and cash receipting functions, customer information, usage and bill/payment history, and internal reporting. Slow client set-up times and disjointed communications led FMS to seek a payments solution with a track record of driving self-service and increasing efficiencies for the communities they serve. FMS chose to work with InvoiceCloud because of its industry-leading adoption rates and dedication to offering customers a superior customer experience.

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InvoiceCloud helps municipalities conserve time and resources by strategically encouraging customers to adopt self-service payments, including digital wallets like PayPal, scheduled payments, paperless b******, and AutoPay. Through the power of SaaS technology, InvoiceCloud offers utilities and their customers continual product enhancements without interruptions to their daily operations.

“Teaming with InvoiceCloud provides our clients with a payment solution that is dynamic, agile, and dedicated to keeping pace with today’s trending market of electronic payment options,” said FMS President and CEO Matt Frey. “InvoiceCloud continually makes the process of paying bills more intuitive, streamlined, and flexible for customers. As a result, the InvoiceCloud platform will enable our municipal customers to receive payments more quickly and at an increasing volume. We are confident that this relationship will improve all FMS products and deliver a superior service to our customers and the communities they serve.”

“FREY Municipal Software shares our goal of improving efficiencies for customers and their end-users,” said InvoiceCloud Vice President of Alliances Paul Applegate. “As FREY grows, we can easily scale with them so that utilities can quickly implement our integration and spend less time on manual, administrative tasks and more time on projects that create a large impact in their local community.”

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