Aivo’s Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo’s Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes.

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“We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction.”

Martin Frascaroli, CEO of Aivo, notes: “We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction.”

Video Conversational Al allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as help companies learn with each conversation, becoming increasingly more effective at addressing each customer’s situation.

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One of the most appealing features is that businesses can use an avatar generated from someone at the company or even a celebrity. This enables a more visually appealing customer experience aligned with each brand’s identity.

Aivo’s Video Conversational AI tool is ideal for sectors that want to provide a premium experience, such as banking, e-Commerce, education and healthcare institutions, as the avatar can safely offer solutions to common and complex queries, such as technical support, product and service information, and transactional issues, to name a few.

Overall, with this technology, companies can offer an empathetic, automated, and exclusive customer service experience.

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