SPS North America Taps Advanced Analytics and AI for Improved Client Success and Efficiency

SPS, a leading outsourcing provider for business process solutions, has introduced AI-enabled analytics for workload volumes and efficiency analyses that directly benefit its clients and their customers as part of a new partnership with Devron, the leader in federated data science for distributed and private data.

SPS, a leading outsourcing provider for business process solutions, continues to advance its digital and data-enriched business services through innovations that will provide predictive data analytics to elevate resource planning for its clients. This opens the door to new possibilities for optimizing operational efficiency as part of a new partnership with Devron, the leader in federated data science for distributed and private data. SPS has introduced AI-enabled analytics for workload volumes and efficiency analyses that directly benefit its clients and their customers.

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In a dynamic market environment driving shifts in remote and office-based work, a large SPS client experienced unpredictable workloads for document processing such as loan documentation amid interest rate fluctuations. This fluctuating environment posed a challenge in delivering optimal service levels for client customers while managing staffing utilization.

Leveraging Devron’s federated data science and machine learning platform, SPS has expedited access to disparate data sources, while preserving data privacy, to build and train predictive AI models for determining critical daily work volumes. Using Devron to analyze federated data sources, including broader external market data such as interest rates, SPS is innovating client delivery while improving operational efficiencies through better staff planning.

Using the Devron platform, SPS developed initial predictive AI models that more accurately forecasts client daily workload volumes, drivers, and anomalies in less than six weeks. As a result, SPS was able to provide further insight to clients on their business operations and improve delivery processes.

“SPS has long been committed to continuous improvement and innovative approaches to serving our clients. Working with Devron and its strict data privacy standards has been a productive and beneficial experience and is yielding direct value to our organization and the clients we serve,” said Dan Moscatiello, CEO North America.

SPS will continue its expansion of AI and advanced analytics capabilities into its business solutions this year to provide even better outcomes to our clients and the customers they serve.

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SPS is a leading outsourcing provider of innovative services in business processing and data management. Building on our Swiss foundations and global footprint, we are the trusted partner for process optimization and intelligent automation. With transformative end-to-end solutions, we create new possibilities for our clients. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance, health and legal. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.

Devron is an advanced data science and machine learning technology company that unlocks trapped value and exposes hidden business insights without compromising data privacy. Its innovative federated machine learning platform enables customers to analyze their datasets where they reside without incurring the time, risk, and costs of moving data. Backed by a consortium of institutional investors, led by Tiger Global and including FinTech Collective, Afore Capital, and Essence Venture Capital, and headquartered in New York City, NY Devron is accelerating time to insight for private and public sector customers.

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