Shipwell, the leading transportation management platform, announced that it has integrated the advanced AI language model ChatGPT into its Transportation Management System (TMS) platform, becoming the first in the industry to leverage ChatGPT functionality in a TMS platform. The integration enables shippers and carriers to communicate with Shipwell’s platform in natural language and get accurate and timely responses to their queries. It also allows Shipwell to provide new services to its customers, improving transportation management and increasing customer satisfaction through a more conversational and intuitive experience.
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“While there are seemingly endless possibilities, we’re happy to bring a practical integration of ChatGPT into our platform that dovetails with our ongoing quest to be the easiest-to-use TMS”
ChatGPT enables shippers and carriers to communicate with Shipwell’s platform in natural language, as with a human agent, and get accurate and timely responses to their queries. The technology can understand complex sentences, identify relevant entities, and provide context-aware responses. Shipwell will offer faster and more accurate customer responses, further speed communication between carriers and shippers, and guide actions to be taken due to exceptions.
One of the more powerful use cases for ChatGPT is automated scheduling. ChatGPT can interpret natural language requests from shippers and carriers and schedule pickups and deliveries accordingly. It can also use historical data to suggest optimal pickup and delivery times based on traffic and other factors, reducing the risk of delays and improving on-time delivery rates.
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In addition to improving customer experience, ChatGPT will also enhance the carrier onboarding process. Carriers can communicate with Shipwell in natural language and receive real-time responses to questions. Automated communications help streamline onboarding and reduce the time and effort involved with carrier qualification.
“While there are seemingly endless possibilities, we’re happy to bring a practical integration of ChatGPT into our platform that dovetails with our ongoing quest to be the easiest-to-use TMS,” said Greg Price, CEO and Co-Founder of Shipwell. “We believe coupling this powerful technology will transform how shippers and carriers interact with our platform, providing a more efficient and conversational native experience. By leveraging the power of AI, we can find more opportunities to optimize freight flows, reduce transportation costs, and improve delivery times for our customers. By simplifying the qualification process, we can expand our network of connected carriers more easily, supporting more efficient and cost-effective transportation solutions for our customers.”
The integration with ChatGPT is part of Shipwell’s continued investment in AI technology to improve its transportation management capabilities. Shipwell envisions many future benefits for customers, such as faster, more accurate, and more efficient transportation solutions delivered at reduced operational cost and ready for rapid scalability.
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