XSELL Technologies Announces NICE DEVone Ecosystem Partnership Agreement

XSELL Technologies announced a DEVone ecosystem partnership agreement with NICE, the industry leader in cloud contact center software. Through the partnership, XSELL will deliver its XSELL HiPer Agent Experience on NICE CXone – the world’s #1 cloud native customer experience platform, empowering customers to amplify top performer outcomes to customer service organizations across the globe.

Recommended AI: GoodFirms Unlocks the Best Task Management Software with Rich Features

“Our AI-powered XSELL technology takes a data-driven approach to consistently deliver top performer outcomes by identifying and replicating specialized skill sets, with precision and at scale, to every single agent enterprise-wide”

“Our AI-powered XSELL technology takes a data-driven approach to consistently deliver top performer outcomes by identifying and replicating specialized skill sets, with precision and at scale, to every single agent enterprise-wide,” said Matt Coughlin, CEO and Founder, XSELL Technologies. “We are thrilled to bring the power of XSELL to the NICE DEVone ecosystem, continuing our mission to combine the best contact center resources and agent assist tools to support organizations in their pursuit of a better customer experience.”

Businesses can now leverage XSELL HiPer Agent Experience, or Agent eXp, to access AI-generated insights via the NICE DEVone platform, improving their customer experience across the enterprise. New and existing joint customers will realize faster time to value when deploying XSELL Agent eXp via NICE CXone, reducing agent attrition by helping agents achieve their incentives and renewing their focus on the customer experience.

Recommended AI: aelf Announces the form of aelf DAO, Enhancing Decentralization of Governance and Ecosystem Growth

“We are excited to welcome XSELL HiPer Agent Experience to the NICE DEVone ecosystem, as we work to transform customer experience through improving agent performance,” said Barry Cooper, President, CX Division, NICE. “This highlights the true open nature of CXone, where we give our customers the ability to leverage capabilities of their choice – both organic NICE and partner offerings.”

Recommended AI: Adelante Enhances Capabilities with Zendesk Setup Solution

[To share your insights with us, please write to sghosh@martechseries.com]