UJET, Inc., the world’s most advanced contact center platform, announced the availability of its Agent Mobile App. The app empowers agents, employees, and experts who are remote, in the field, or on-the-go to deliver faster and more effective customer service.
The UJET Agent Mobile App is a native mobile contact center that enables agents, supervisors, and other employees and experts to receive and transfer calls and chats, make outbound calls, and access the Customer Relationship Management (CRM) system to quickly and easily resolve customer issues directly from their iOS or Android device. Agents can also pivot between their desktop and the mobile app as needed during interactions.
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“Mobile customer support is no longer a nice-to-have, it’s a necessity,” said Anand Janefalkar, founder and chief executive officer, UJET. “In the past, customer support was limited to employees who were physically located in a call center during business hours. But in today’s digital world, consumers expect highly personalized support instantly, anywhere and anytime they need it, so brands that don’t offer mobile customer support are at a competitive disadvantage.”
The UJET Agent Mobile App, included at no additional cost for UJET customers, was specifically designed for today’s digital and mobile-native agents, leveraging smart-device capabilities to drive contextual, informed, and effective interactions. Features like single sign-on authentication, intuitive call controls, and the ability to securely request and share media like photos and screenshots streamline the agent experience and make their work more efficient, with minimal setup or training required – so agents spend less time ramping on tools and more time focused on customers.
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“The world is going mobile, and that includes contact center agents and supervisors,” said Dave Michels, Managing Partner of TalkingPointz. “We have seen a significant transition from agents working on PC desktops to Chromebooks. The increased portability of solutions for Android and iOS will appeal to a variety of workers including gig workers and employees that prioritize flexibility.”
UJET continues to disrupt the contact center market through a consistent cadence of innovation. UJET has been recognized by G2 as a Leader for 12 consecutive quarters, recently released its integration with Microsoft Teams, and in March, announced UJET WFM, in partnership with Google Cloud.
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