Oyster Unveils Pearl, an AI-Powered Chatbot to Accurately Answer Complex Global Hiring and Remote Work Regulation Questions

Embracing AI, Oyster partners with investor Georgian to release industry-first chatbot; Continues innovation in automation to deliver exceptional global employment experiences

Oyster, the global employment platform to hire, pay, and care for distributed teams, launched Pearl, an AI-powered chatbot that can answer questions about global hiring and remote work regulations. Leveraging Oyster’s wealth of knowledge and ability to help anyone, anywhere hire quickly and compliantly in over 180 countries, Pearl revolutionizes how companies gather information, enabling them to make informed decisions that remove traditional barriers to global employment.

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“Organizations often don’t realize how hard global employment is until they have to be responsible for it—especially when it comes to hiring for multiple functions, levels, and modalities in various countries and currencies”

Global hiring regulations are complex and ever-changing. This can be compounded in a remote workforce, where People leaders or compliance professionals may not be familiar with the specific requirements in every country where they employ knowledge workers. By applying AI to resources like Oyster’s Global Hiring Guides and Remote Work Regulations, Pearl gives users a more intuitive and personalized experience when seeking answers on everything from benefits policies to taxes and more—rather than having to search and read through large amounts of static, outdated, or hard-to-find information.

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“Oyster’s platform empowers users to leverage extensive knowledge and insights on global employment, compliance, and compensation,” said Margaret Wu, Lead Investor at Georgian, an Oyster investor. “Moving quickly to deploy Pearl, their AI chatbot, not only makes these insights more accessible to customers and the public, but demonstrates the company’s ongoing commitment to innovation.”

Applying AI to existing resources is only the beginning of Oyster’s experimentation with this cutting-edge technology, and learnings will help expand the breadth and depth of its AI solution. In the future, Pearl’s AI chatbot functionality will be available on all Oyster webpages, while more advanced efforts will incorporate the company’s proprietary global employment data as well as insights from The Reef—an open-source employee guide with best practices for building distributed, asynchronous teams.

“Organizations often don’t realize how hard global employment is until they have to be responsible for it—especially when it comes to hiring for multiple functions, levels, and modalities in various countries and currencies,” said Michael McCormick, SVP of Product and Engineering at Oyster. “It’s exciting to leverage AI alongside our insights in a chatbot that can help navigate the complexities of global and remote employment in a compliant, easy-to-use way. What’s more, we’re passionate about applying these learnings to structured and proprietary datasets that allow us to build a knowledge engine that truly automates how companies hire, pay, and care for their employees around the world.”

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