Fast-growing superfoods company automates phone-based customer service to improve customer experiences and efficiencies
Voicify, the market leader in conversational AI, announced that it has been selected as the Conversational Voice AI provider for Pure Green Franchise.
Voicify AI Answering uses natural language to field customer questions such as ‘What hours are you open?’; ‘Do you deliver?’; ‘Tell me about your menu.’; and ‘May I place an order?’. At customer request, Voicify AI Answering sends an SMS text with a link to the Pure Green menu, store directions, and online ordering platform. The system continually learns and improves based on customer questions.
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“Pure Green Franchise has been recognized as a top new and emerging franchise and one of the hottest startup fast casual,” said Jeff McMahon, Chief Executive Officer at Voicify. “We’re thrilled to help this rapidly growing health brand improve customer connection and streamline operations in a high-touch yet low-labor way.”
Voicify AI Answering is available through an affordable monthly cost that will quickly pay for itself in crew labor savings and additional customer spend.
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As consumers have become more comfortable with non-human customer service and Artificial Intelligence solutions in general, they are more open to interacting conversationally by phone with a frontline AI assistant. Voicify AI Answering is optimized to handle natural human speech. This means that customers can speak normally without modifying their speech at all. As needed or at customer request, the AI Answering assistant can connect the caller with human store staff.
Voicify AI Answering will enable Pure Green franchises to harness voice AI to free up store staff to fulfill orders and serve in-store guests without neglecting customers who call the store.
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“We’re on a mission to build healthier communities by connecting people with superfoods,” said Pure Green Franchise Founder Ross Franklin. “Voicify AI Answering helps us fulfill our mission by making it incredibly easy for our customers to connect with their local Pure Green Franchise superfoods location and our healthy cold-pressed juices and smoothies. The vast majority of caller questions – hours of operation, directions, and so on – can be answered by Voicify AI. It’s like having an extension of our team.”
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