Southwest Recovery Services Achieves 10X ROI With Skit.ai’s Inbound Voice AI Solution

By PRNewswire On Jan 12, 2024

The company automated inbound consumer calls with Skit.ai’s solution, reporting a remarkable 10X return on the investment in Voice AI technology.

Skit.ai, the leading provider of conversational Voice AI solutions, announced today that one of its clients, Southwest Recovery Services, has achieved a remarkable 10X return on its investment in Skit.ai’s Voice AI technology for automated collections.

Southwest Recovery, a Texas-based financial services company with over two decades of experience in accounts receivable management, adopted Skit.ai’s Voice AI solution in late 2023 to automate a portion of its inbound debt collection calls. The company strategically turned to Skit.ai to address its inability to handle all inbound traffic and answer calls outside business hours.

The decision to leverage Skit.ai’s innovative technology proved to be a game-changer for the company. Within a few weeks after going live with the solution, Southwest Recovery reported a 10X ROI, a 50% right-party contact (RPC) rate, and a 10% promise-to-pay (PTP) rate. The outcomes have enabled the company to offer 24/7 assistance to its consumers and boost the agents’ productivity.

The Voice AI solution successfully responded to consumers’ inquiries and promptly transferred calls to the company’s live agents whenever the consumers requested it.

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“The results we’ve achieved so far with Skit.ai’s Voice AI solution have been exceptional,” said Steven Dietz, CEO at Southwest Recovery Services. “Skit.ai, perhaps one of the best Voice AI providers in the market, enabled us to automate both inbound and outbound collection calls. So far, we’ve automated over 400,000 outbound collection calls and achieved a 10X ROI on the inbound calls. We are collecting faster and more cost-effectively. We look forward to scaling our consumer interactions further with Skit.ai.”

Designed specifically for the collections industry, Skit.ai’s conversational Voice AI solution accelerates and streamlines debt recovery through end-to-end automation of both inbound and outbound consumer calls. The solution, powered by Generative AI, features on-call payment processing and negotiation capabilities; additionally, thanks to its 24/7 availability and its ability to handle complex conversations, it delivers a positive consumer experience (CX).

Sourabh Gupta, founder and CEO of Skit.ai, said: “The impressive 10X ROI we’ve witnessed with Southwest Recovery underscores the capabilities of our technology. We anticipate even more success as we continue to grow and expand our product offerings in the coming months.”

Dozens of companies across the U.S., both large and small, have deployed Skit.ai’s Voice AI solution to enhance and automate their debt recovery strategy.

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