Grafana Labs Signs Strategic Collaboration Agreement with AWS to Accelerate Open Observability Adoption at Scale

Grafana Labs, the company behind the open observability cloud, announced that it has signed a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to accelerate adoption of open observability on AWS. Grafana Labs will help customers more easily adopt, migrate, and scale open observability on Grafana Cloud so teams can see, understand, and act on data across their AWS environments.

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As software-led businesses move faster and operate at greater scale, the need to turn signals into action across increasingly complex systems has never been more urgent. Cloud-native architectures, distributed workloads, and growing data volumes are raising the bar for observability, while increasing pressure on teams to deliver reliability, performance, and efficiency without adding operational overhead. Through deeper technical and go-to-market collaboration, Grafana Labs and AWS aim to reduce friction for customers, accelerate time to value with AI, and provide greater flexibility through open standards and open ecosystems.

Through this agreement, Grafana Labs will continue to deliver industry-leading innovation to customers, including:

• Actually useful AI: AI capabilities, including Grafana Assistant, that help teams move from signal to action faster by simplifying investigation, guiding troubleshooting, and reducing cognitive load so engineers spend less time querying data and more time fixing real problems.
• SaaS economics, reimagined: A fully managed observability platform on AWS designed to scale efficiently, helping customers control telemetry costs and reduce operational overhead with Adaptive Telemetry so they can align observability spend with value.
• Complexity, simplified: Full-stack, open observability that brings metrics, logs, traces, and events together across AWS environments, breaking down silos and helping teams understand complex systems faster.

As part of the collaboration, Grafana Labs plans to leverage AWS programs and funding to support customer adoption and growth, including AWS credits to help new customers get started with Grafana and transact in AWS Marketplace. Grafana Labs will also participate in AWS ISV Workload Migration Program (WMP) initiatives to help customers migrate to Grafana’s fully hosted observability solution on AWS, enabling teams to offload operational complexity while scaling observability across metrics, logs, and traces.

“By deepening our collaboration with AWS, we’re accelerating how customers adopt and scale Grafana on AWS,” said Ash Mazhari, VP of Corporate Development, Grafana Labs. “This agreement allows us to collaborate more effectively with AWS, while reducing barriers for customers through marketplace access, migration support, and investments in education and community. Together, we’re helping organizations gain faster, more actionable insights from their observability data as they grow in the cloud.”

“Our ability to deliver reliable healthcare operations technology depends on clear, actionable visibility across our entire AWS environment,” said Oren Lion, Director of Software Engineering at TeleTracking. “By unifying our telemetry within Grafana Cloud, we’ve established centralized visibility that spans our AWS-native resources and proprietary services, effectively expanding our capacity to monitor critical workflows. The integration—now enhanced by AI-driven insights from Grafana Assistant—significantly reduces our Mean Time to Resolution (MTTR) by accelerating the transition from initial alert to root-cause identification. This deepened collaboration between Grafana Labs and AWS gives us the confidence to scale our observability alongside our cloud footprint, ensuring our technology continues to support clinicians in delivering exceptional patient care.”

“Grafana Cloud on AWS empowers organizations to operate complex systems at scale with the observability they need,” said Allison Johnson, Director of Americas Technology Partnerships, AWS. “Through AI-powered insights that eliminate noise, seamless procurement via AWS Marketplace, and comprehensive migration support, customers can focus less on managing observability infrastructure and more on delivering exceptional customer outcomes.”

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