XMReality Launches Version of Its Remote Guidance Customer Service Offering Online for Small-, Medium-Sized Businesses in the US
Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve Customer Experience
For example, an appliance repair center could provide a link to a customer having washing machine issues so that the repair person could identify the issue remotely and bring the exact parts required, saving time and an extra trip.
“The web client will be perfect for our customers” says Martin Forsberg, Global Support at Arcam, a GE Additive company that uses XMReality’s service to provide support to its customers. “You can set up a remote call without them having to install anything.”
“Our remote guidance tool not only increases satisfaction towards companies that deploy our system it also saves them time and money,” said Cory Nadilo, president, XMReality, Inc. “By offering XMReality Business online and establishing a US office, we are opening up new opportunities to reach more companies of various sizes. With this new offering we strengthen our position as an international leader in remote guidance.”
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For example, a homeowner might need help setting up new audio gear. Product support helpdesk could quickly connect with the homeowner and guide him with hands-overlay and detailed visual assistance to complete the install. This saves time, frustration and money.
Likewise, larger organizations can leverage the knowledge of internal experts without the need for them to always be on-site. If a manufacturing line needed repair someone could quickly connect to the in-house expert to access and receive guidance, as if that person was there.
XMReality, Inc. is a subsidiary of Sweden based XMReality AB. XMReality develops and sells solutions that revolutionize knowledge sharing through augmented reality (AR). The company is a market leader in remote guidance, which uses AR to guide onsite staff and enable them to resolve or prevent problems. XMReality’s enterprise customers are primarily global industrial companies, including ABB, Siemens Industrial Turbomachinery, Electrolux and Bombardier. The company also offers XMReality Business for small- and medium-sized companies.
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