The New Luware Nimbus Companion Makes AI-Driven Customer Service More Accessible
AI-driven Orchestration Layer: Harmonizing Human and Virtual Users in Microsoft Teams for Optimal Customer Journeys
Luware, a leading provider of…
Smart Operating Procedures: Transforming Customer Service with AI-Powered Workflow Automation
IrisAgent has unveiled Smart Operating Procedures (Smart OP), a groundbreaking AI platform that lets customer service teams design and automate SOPs…
Vectara Selected by Broadcom to Provide Agentic Conversational AI Customer Service Solution to…
End-to-End Agentic Solution Expected to Enhance Resolution Times and Drastically Reduce Escalations with Powerful RAG Architecture, Hallucination…
Realbotix Integrates Multiple Languages into AI, Unlocking Global Customer Service Applications
Realbotix Corp. (“Realbotix” or the “Company”), a leader in AI-powered humanoid robotics, announces that its robot now communicates fluently in 15…
Customer Service Trends in the Age of AI
Artificial Intelligence is at the core of every contact center trend in 2025. There has never been such rapid evolution of technology as we are…
Simplifying Multi-Modal Customer Service with Real-Time AI Automation
In the hyper-connected business world of today, customer service has become a key differentiator for enterprises focused on building loyalty and…
The State of Gen AI in Customer Service
As Apple Intelligence (the tech giant’s Gen AI-powered service) is primed to reach millions of iPhone users, and NVIDIA becomes the most valuable…
How Generative AI Is Changing Customer Service
Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimize their internal resources to…
PolyAI Optmizes its Conversational AI to Automate Customer Services
What is The News About?
NVentures (NVIDIA's venture capital arm), and Zendesk supported the recent €46 million Series C funding round that the…
Softbank’s New AI customer Service Solution
What is The News About?
Softbank adopted AI customer service software. The Japan-based Softbank Group's telecommunications unit said the new approach…