Machine Learning The State of Gen AI in Customer Service Chandra Venkataramani Oct 23, 2024 As Apple Intelligence (the tech giant’s Gen AI-powered service) is primed to reach millions of iPhone users, and NVIDIA becomes the most valuable…
Sales and Customer Support How Generative AI Is Changing Customer Service Sheila Sanz May 30, 2024 Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimize their internal resources to…
News PolyAI Optmizes its Conversational AI to Automate Customer Services Pooja Choudhary May 24, 2024 What is The News About? NVentures (NVIDIA's venture capital arm), and Zendesk supported the recent €46 million Series C funding round that the…
News Softbank’s New AI customer Service Solution Pooja Choudhary May 23, 2024 What is The News About? Softbank adopted AI customer service software. The Japan-based Softbank Group's telecommunications unit said the new approach…
Machine Learning Talkdesk Autopilot: AI Customer Service for Banks & Retailers Business Wire Mar 11, 2024 Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions…
Machine Learning The Future of AI: A 2024 Vision for Customer Service and Beyond Philipp Heltewig Feb 22, 2024 With the rapid advancement of both open and closed-source AI models, unparalleled investments, and immediate adoption by major tech companies, AI in…
Technology RingCX Receives Industry Leadership Recognition, Gains Market Momentum in AI-First Customer Service Business Wire Feb 21, 2024 RingCX has been identified as a Leader in The Aragon Research Globe for Intelligent Contact Center for SMB, 2024 RingCentral, a…
Machine Learning Claro Colombia Selects TCS and VIAVI Partnership to Improve Customer Service Using AI-Based… PR Newswire Feb 8, 2024 Tata Consultancy Services (TCS) and VIAVI Solutions announced that Claro Colombia has selected AI-based solutions from a strategic partnership of the…
Technology GenAI Can Transform Fraud Detection and Customer Service in the Insurance Industry, Says Research PR Newswire Feb 2, 2024 Info-Tech Research Group's latest research delves into the transformative potential of Gen AI within the insurance industry, offering IT leaders…
Machine Learning Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service PR Newswire Jan 29, 2024 SaskTel's Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Alepo proudly announces that Lüm Mobile,…