Netrio Launches the NetrioNow Mobile App to Bring Service Visibility and Ease of Support to MSP Customers Anywhere

Purpose-built app gives customers on-the-go access to tickets, notifications and updates, enhancing responsiveness and productivity

Netrio announced the NetrioNow mobile app, extending the company’s service delivery platform to mobile devices so customers can access critical support information from anywhere. The free app complements the NetrioNow experience with a streamlined, easy-to-use interface that improves speed and flexibility for busy IT teams.

“NetrioNow on mobile is about meeting customers where they are,” said Gina Murphy, President and Chief Transformation Officer of Netrio. “By bringing core support workflows to the mobile device, we’re accelerating information flow, improving time to resolution and giving customers confidence that they have real-time visibility to critical information that matters most – whether they’re in the office or on the road.”

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Built to enhance productivity without unnecessary complexity, the app focuses on the tasks customers use most frequently. Users can submit and track support tickets anytime, follow updates in a chat-style view, and use a built-in service catalog that speeds up common requests and reduces errors. Automated fulfillment for routine actions shortens wait times, while an intuitive design keeps essential tools a tap away.

NetrioNow is a human-led, AI-powered service delivery platform developed specifically for the MSP market. It empowers customers to simplify IT operations, strengthen cybersecurity, and make faster, smarter decisions. The platform combines live dashboards, comprehensive risk registers, and full audit trails with a proprietary automation engine to accelerate resolution and reduce manual effort. The result is greater efficiency and an improved self-service experience for mid-market enterprises.

The mobile release reflects Netrio’s broader strategy to empower customers with flexible, intuitive tools and to extend NetrioNow’s real-time transparency beyond the desktop – complementing the platform’s live dashboards, risk registers and full audit trails.