IPsoft Named a Leader in Everest Group Report on Intelligent Virtual Agent Technology Vendors

By AIT News Desk On Apr 21, 2020

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services.

IPsoft, the largest independent leader in Enterprise AI, announced that it has been positioned as Leader in a new report from Everest Group, “Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020.” Everest Group assessed 16 Intelligent Virtual Agent (IVA) vendors across multiple categories, placing high marks to Amelia, IPsoft’s Digital Employee.

Everest Group’s analysts highlighted Amelia’s channel capability, including voice, as a key strength, as enterprises increasingly move from simple chatbots to more advanced conversational AI solutions to enable voice-based, omnichannel end user experiences. In addition, the report points to IPsoft’s extensive experience in working with a diverse client base across multiple geographies and industries, with Amelia catering to a “wider audience with varied demands” as well as having capability to serve “multiple functions within the same client organization.”

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The Everest Group report recognizes IPsoft for its flexible pricing models and hosting options, its ability to address the needs and concerns of various industries such as financial services and healthcare, and for the availability of pre-built content for rapid deployment and customized implementations for tailor-made client solutions. The firm’s analysts also noted IPsoft’s experience in undertaking transformational deals with global clients through Amelia. The report also mentions that reference buyers have commended IPsoft’s ability to show ROI in a relatively short time period and consider it as one of the levers for enhancing the scope of partnerships in the future.

“IPsoft’s Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an IVA solution fit for multiple business needs. This, in addition to capabilities such as analytics dashboards, pre-built content available through 1Store, facial recognition, and NLG capabilities, contribute to its success in the market,” said Anil Vijayan, Vice President at Everest Group.

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“Everest Group has recognized us as a leading IVA vendor in the market for the second consecutive year,” said Chetan Dube, IPsoft CEO. “It reinforces our approach of working continuously on enhancing Amelia, the market’s most-human conversational AI agent, and helping our clients across all industries to achieve transformative business success. Right now, as we are witnessing businesses worldwide reconsidering their processes and working practices, conversational AI and intelligent automation will prove to be an essential key to uphold and reinforce business continuity.”