Byron brings 20 years of BPO experience in designing customer access strategies, inbound customer contact, outbound outreach, and supporting the different functions of a high-performing contact center. His expertise in verticals such as telecommunications, banking, insurance, FMCG, technology, and government contact centers make him ideally suited to the responsibility of leading TDCX units in various markets.
As more consumers make online channels their preferred shopping destination, the e-commerce market is one that cannot be ignored. Market estimates…
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