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transcosmos Builds a Chatbot Designed to Serve COVID-19 Vaccination Inquiries for Municipalities Across Japan

A packaged service offers FAQ for general enquiries & operational support to add relevant FAQ content based on support log analysis

transcosmos inc. hereby announces that the company will release its packaged service that combines FAQ content and a chatbot designed for assisting municipalities across Japan in serving general inquiries from their citizens about Covid-19 vaccination.

As the nationwide Covid-19 vaccination will begin soon via each municipality throughout Japan, it is expected that each local government will receive a wave of inquiries from their local citizens. With the aim of reducing staff workload, and making the citizens feel safe by providing them with information they need as soon as possible, transcosmos will offer municipalities FAQ content that cover expected general questions and answers, and a chatbot platform preloaded with FAQ content.

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transcosmos will deploy its proprietary platform “DEC Support” for the chatbot service. By offering chatbot on top of FAQ content as a packaged service, transcosmos will make the service more convenient for users. The service regularly updates FAQ content along with the updates made by the Ministry of Health, Labour and Welfare about the Covid-19 vaccination and Q&A content. What’s more, it also performs log analysis on inquiries call centers receive, and updates the FAQ accordingly, thereby always providing users with the best chatbot service. The service also comes with monthly reporting, assisting municipalities in overall chatbot operation including identifying challenges and coming up with solutions. transcosmos offers two service plans, namely, “Dedicated Plan” and “Shared Plan,” so that each municipality can choose according to their size and usage. The service can be deployed to both “websites” and “LINE,” providing flexible services that match each municipality’s policies.

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transcosmos will provide a comprehensive service including chatbot platform implementation to municipalities across Japan to support them to make their inquiry support service stress-free for both their staff and citizens. Ultimately, transcosmos assists municipalities in digitalizing their contact centers with the best service framework and cost using calls, emails, fax and more.

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