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Customer Experience
Birdeye Raises $60 Million Series C Funding Led by Accel-KKR to Help Local Businesses Grow
Birdeye, the #1 Customer Experience platform for local businesses, announced it closed a $60 million Series C funding round led by Accel-KKR, a…
PFL Partners With Iterable to Bring Direct Mail Into the Leading Omnichannel Marketing Ecosystem
Partnership Enables Joint Customers to Easily Insert Direct Mail as an Orchestrated Step in the Buyer Journey and Create Impactful Hybrid…
IDP Education Transforms Legacy B****** Ecosystem with Revenue Management Solution from…
BillingPlatform, the revenue management solution for today's innovative business models, announced that IDP Education, a global leader in…
NICE CXone Gets Top Honors for Contact Center Platforms in Metrigy Research
NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers
--NICE…
Enterprises Make Customer Experience a Top Priority To Compete In the Digital-First Economy, Says…
- 88% of respondents consider delivering an outstanding customer experience (CX) an important goal with 38% expecting top-line revenue growth as a…
Ford Pro Adds All-New Charging Hardware to One-Stop-Shop for Commercial EV Customers of Every Size…
-Ford Pro is aiming to create a smooth transition for commercial customers into an electric future by providing a one-stop shop for fleet operations…
SupportLogic Triples Revenue on Rising Customer Demand for Support Experience Solutions
SupportLogic, creator of the world's first continuous support experience (SX) platform, announced 230% year-over-year revenue growth amid rising…
Tech Spend Shifting to Enable Enterprise-Wide Approach to Customer Experience, ISG Says
Zappos, HubSpot, Lifescale Analytics, others will discuss role of data, technology and social commitment in the post-pandemic consumer experience…
Simpl Appoints Vivek Pandey as Vice President – Engineering to Augment the Vertical
Simpl, the market leader in 1-tap checkout, announced the appointment of Vivek Pandey as Vice President – Engineering. In his previous role, Vivek…
Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers…
Pryon named to KMWorld 100 Companies that Matter in Knowledge Management in 2022
-Pryon, the artificial intelligence (AI) company that is…