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Birdeye Raises $60 Million Series C Funding Led by Accel-KKR to Help Local Businesses Grow

Birdeye, the #1 Customer Experience platform for local businesses, announced it closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. This growth equity will enable Birdeye to accelerate its development of a full suite that provides local businesses everything they need to win by uncovering the potential of digital transformation.

“We all expect the convenience of a digital-first experience, and that has accelerated during the pandemic. Still, local businesses have been unable to transition to digital.” said Naveen Gupta, CEO of Birdeye and EY Entrepreneur of the Year. “We want to help local businesses join the digital revolution without the hassle of complicated and costly software. We want to allow local businesses to compete and win with larger organizations. With this investment from Accel-KKR, we will make this a global movement.”

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Birdeye helps over 80,000 local businesses manage customer experience and interactions in today’s digital-first world so that businesses can focus on what matters the most: their customers. With Birdeye, dentists can request patient reviews automatically. Realtors can answer questions from showings at any time. Movers can request referrals from satisfied customers, and body shops can request payment by text. Gone are the days of disjointed and hard to manage point solutions. With Birdeye, online presence, reviews, referrals, messaging, web chat, surveys, digital payments, and AI-powered insights are all accessible under a cohesive, easy to use, all-in-one platform.

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Joe Porten, Managing Director of Accel-KKR said, “Birdeye has successfully identified the high value of customer experiences and is delivering a powerful facilitating element for local businesses. We see incredible opportunity within this rapidly evolving space as the importance of peer validation grows in relation to expanded user communities on social networks and other digital channels.”

This funding will not only support local businesses by improving the easy-to-use technology that Birdeye is known for, it will also grow Birdeye’s reach by expanding into Australia and the United Kingdom. This expansion will provide local businesses globally with everything they may need such as collecting payments, automating reviews or referrals, managing communications, and delivering extraordinary customer experiences that attract new customers and drive revenue.

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