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Customer Experience
ActionIQ Appoints Panayiotis Vitakis as Chief Customer Officer
ActionIQ, the leading enterprise Customer Experience Hub (CX Hub) powered by a customer data platform (CDP), announced that Panayiotis Vitakis has…
Invoca Launches CX Solution for Multi-Location Brands to Improve Caller Experiences and Conversion…
Invoca, the leader in AI-powered conversation intelligence for revenue teams, has announced Invoca for Multi-Location CX, a new conversation…
Simplr Appoints John Gniadek as Vice President of Partner Success
Simplr, the conversational experience platform built to exceed the expectations of the NOW Customer, appointed John Gniadek as Vice President of…
ConsenSys and LivePerson Team Up To Create VillageDAO, The World’s First Decentralized…
ConsenSys, a market-leading blockchain technology company, and LivePerson, a global leader in conversational AI, announced plans to create the world's…
SupportLogic Launches SX Platform and Applications to Transform Customer Support
SupportLogic, the world's first support experience platform, announced the availability of its full SupportLogic SX platform and applications. This…
DRUID Expands its Footprint in the Iberian Region with Spanish Partner – GRUPO SADE
DRUID, a global leader in conversational AI technology for enterprise productivity, and Grupo SADE, an Madrid-based leading provider of information…
CompleteCSM Launches First Customer Intelligence Cloud for Customer Success Operations and Data…
CompleteCSM, Inc., a rapidly growing software company that democratizes Customer Success Intelligence, announced the release of its new Customer…
SMG Launches Dynamic Assistance Capability to Help Brands Improve the Digital Experience and…
Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has enhanced its digital…
Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership
Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a new partnership with Twilio, the…
Zoom Drives Contact Center Expansion with Acquisition of Solvvy
Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless Customer Experiences…