Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

European Business Communications Provider Dstny Acquires Tactful AI to Accelerate Its Position in the Customer Experience Platform Market

Dstny, the European leader in business communications, announced the acquisition of Tactful AI, a technology start-up based in the UK and Egypt, that provides a cutting-edge intelligent customer experience platform. The acquisition extends Dstny’s products portfolio and helps companies enhance customer engagement operations across modern digital and traditional voice channels.

“With Tactful onboard, we are not only strengthening ourselves with next-generation Customer Engagement technology, we are also adding an excellent team to our group,” says Daan De Wever, CEO Dstny Group.

Recommended AI News: Ribbon Showcases Comprehensive Communications and Data Network Transformation Portfolio at Enterprise Connect

As competition increases, businesses are competing mainly on customer experience. Tactful’s Unified Customer Experience Platform (UCX) is an AI and data-centric solution that empowers business users to manage, engage, and understand the customer journey across multiple touchpoints. It includes a complete omnichannel digital contact centre, multilingual conversational chatbots, and conversational analytics.

“Tactful and Dstny share the same vision to bring employees and customers together through interactive communications tools.  We both believe we can positively impact people’s lives even better together. By joining Dstny, we are excited to accelerate our go-to-market strategy and bring even more value to our customers,” Mohamed Elmasry, co-founder, and CEO of Tactful AI.

Related Posts
1 of 27,580

Recommended AI News: Google Launches Last Mile Fleet Solution and Cloud Fleet Routing API to Help Fleet Operators Optimize Delivery Operations, Meet Pandemic-Driven Challenges

With the out of the box, no-code AI-powered automation engine, any organisation can employ AI and data in their customer experience operations with minimum effort regardless of its technical capacity.

“Our M&A strategy is all about product and revenue synergies, not cost synergies like you often see elsewhere. In that way, we grow faster as joint companies, and our customers get access to more and better products much faster. Tactful is a perfect match in every way, and we are excited to start working together,” says Chris Parker, Dstny Group.

Recommended AI News: Glasswall Launches Freemium Version of its Desktop Content Disarm and Reconstruction App to Protect Against File-Based Cybersecurity Threats

[To share your insights with us, please write to sghosh@martechseries.com]

Comments are closed.