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Customer Experience
BlueConic Named a Leader in IDC MarketScape for Retail and CPG Customer Data Platform Software…
Multi-award-winning pure-play customer data platform (CDP) BlueConic was recently named a Leader in the IDC MarketScape: Worldwide Retail and CPG…
Financial and Insurance Organizations Transform Customer Experiences with UserTesting
Experian, Finastra and MetLife leverage human insight to guide digital transformation journey
UserTesting, a leader in video-based human insight,…
ISG to Publish Reports on Contact Center Services, Platforms
Upcoming ISG Provider Lens studies will evaluate how providers are meeting enterprises’ changing customer experience needs amid the pandemic and…
Riverbed Unveils Transformational Strategy to Deliver Unified Observability to Customers Globally…
Riverbed unveils new unified observability strategy to unify data, insights and actions across IT so customers can deliver seamless digital…
Dis-Chem Chooses Clickatell’s Chat Commerce Platform to Serve Millions of Customers Over WhatsApp
Dis-Chem rolls out new WhatsApp chat channel delivering self-help services and loyalty programme management over chat
Clickatell, a CPaaS innovator…
Anodot Expands Leadership Team, Promoting Amit Levi to Chief Marketing Officer
Anodot, the business monitoring company, announced that Amit Levi has been promoted to the position of Chief Marketing Officer. Levi, who was…
Thoughtworks Acquires Leading Product Development Consultancy, Connected, to Rapidly Accelerate…
The acquisition will further strengthen Thoughtworks’ capabilities in CX and end-to-end product development; bolster presence in Canada…
New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat
A single unified inbox for understanding, segmenting and responding to everything customers are saying across social media, messaging apps, email and…
Europe’s Largest Retailer Set to Drive Omni-Channel Excellence with Help of Event-Driven…
Solace, the leading enabler of event-driven architecture for real-time enterprises, announced that the Schwarz Group, a multinational retail group…
Press Ganey Advances Technology Via Acquisition Of Forsta, A Global Leader In Market Research,…
Forsta, a Leader in the 2021 Gartner Magic Quadrant for Voice of the Customer, will gain scale and investment to further accelerate product…