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Customer Experience
Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Center
With Sprinklr Modern Care and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every…
Medallia Acquires CXTeam to Accelerate Growth in Latin America
Strategic acquisition increases Medallia’s leadership in one of the fastest-growing customer experience markets in the world
Medallia, Inc., the…
Tokio Marine Vietnam Powers Customer Experience with OpenText
Leading insurance company accelerates service delivery with modern tools to digitize processes and improve efficiency
OpenTex announced Tokio Marine…
Introhive and Saleschoice Join Forces to Provide a Holistic View of Customer Intelligence and Sales…
Introhive, the fastest-growing AI-powered customer intelligence solution, announced a partnership with SalesChoice, a SaaS AI Insight Engine Platform…
Nationwide Building Society Improves Member Experiences with Pega Smart Dispute
New deployment helps streamline processes, reduce manual tasks for employees, and digitise member experience
Pegasystems Inc, the software company…
Luxury Italian Shoemaker Santoni Steps Toward Bright Online Future With Fluent Order Management
Fluent Commerce wins contract to deliver new Order Management System for Italian luxury shoemaker Santoni.
Luxury Italian shoemaker Santoni has…
6sense Revenue AI Paves the Path to the Future of Predictable Revenue Growth
6sense, with the widest application of AI at every stage of revenue creation, announced 6sense Revenue AI and previewed product innovations that…
mParticle Rounds Out Executive Team with Three New Appointments
Leader in customer data infrastructure completes the executive team with new Chief People, Marketing, and Operations Officers.
mParticle, the leader…
New Consumer Survey Showcases Shifting Attitudes Towards AI and CX
CDP.com, a one-stop resource for the latest information, news, and analysis on the customer data platform (CDP) industry, released new research on…
Sorted Launches First-of-its-kind Delivery Experience Report To Uncover The Science Behind Online…
New report presents neuroscientific findings on digital journeys and the power of emotional purchasing
Barometer sees fashion sector…