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Customer Experience
MobiDev Explains Challenges and Steps to Approach AI Self Checkout
Online retail has one key advantage — customer experience. The idea of checkout-free shopping in venues crystalized as Amazon Go, Tesco, Walmart, and…
99% of Customer Service Executives Recognize Using Chat with Customers Strengthens Customer…
Clickatell’s new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet revenue goals…
HGS a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO
Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, and business process management…
Globelink Selects RPA Labs to Automate Document Processes
Globelink selected RPA Labs to automate document processing that will reduce manual work and enhance customer experience. With every shipment that…
KM² Solutions Lauded by Frost & Sullivan for Expanding in the Customer Experience Outsourcing…
KM2 employs a mix of human expertise and automation to deliver rapid, accurate, and cost-efficient services to clients of all sizes
Based on its…
Chatmeter Completes SOC 2 Compliance Certification
Chatmeter, a reputation management platform for multi-location brands offering data-driven solutions that deliver breakthrough customer experiences,…
SupportLogic To Host The First Industry Conference Dedicated To Support Experience For Support and…
SupportLogic, creator of the world's first continuous support experience (SX) platform, will host SX Live, the industry's first conference dedicated…
NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce…
Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and…
Hikma Ventures Invests in Tact.ai, an AI-powered Customer Engagement Platform for Life Sciences…
Hikma Pharmaceuticals PLC (Hikma), the multinational pharmaceutical company, announces that its venture capital arm, Hikma Ventures has invested in …
Blend360 Announces Sara Roberts as Vice President Delivery Center Lead for New Denver HQ
Blend360 announced that they have appointed Sara Roberts to the role of Vice President Delivery Center Lead for their new Denver Delivery Center.…