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Customer Experience
NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research
NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated
NICE announced that it has been recognized by…
Wix Announces Amazon Multi-Channel Fulfillment App for Fast & Easy Order Processing
Wix.com Ltd., a leading global SaaS platform to create, manage and grow an online presence, announced a new integration with Amazon Multi-Channel…
Intercom Adds New Products to its Engagement OS, Reinventing Traditional Customer Engagement Models
Intercom, the Engagement OS, launched two new products: Surveys, the only tool if its kind that equips businesses to capture and act on real-time…
MediaCom UK Appoints mobile aficionado Dave Wallace as Head of Consumer Apps
MediaCom UK is today announcing the appointment of Dave Wallace as Head of Consumer Apps, to help clients better understand how applications fit…
New Semafone and Talkdesk Partnership Aims to Enhance Global Omnichannel Customer Experiences
Semafone, the leading provider of data security and compliance for call and contact centers, announced a reseller partnership with Talkdesk and…
Ohio Mutual Partners with One Inc to Provide Modernized Approach to Claim Payments
Insurer improves customer experience with diversified digital payment options
One Inc, the leading digital payments network for the insurance…
AiDash Reinforces Positive Customer Experiences With New Chief Customer Officer
AiDash, a leading provider of satellite and AI-powered operations, maintenance, and sustainability solutions, announced the appointment of Rick Juneja…
Revation Systems Upgrades Next Generation Digital Engagement Platform for Contact Centers
Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences
Revation…
TTEC Launches Inaugural Environmental, Social, and Governance Report
TTEC Holdings, Inc., one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions,…
Insurers in Australia Turn to BPO Providers to Improve Customer Experience
ISG Provider Lens report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising customer expectations…