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HGS Digital And Khoros Announce Partnership Dedicated To Transforming CX

HGS Digital LLC, the technology services arm of Hinduja Global Solutions Ltd (listed in BSE & NSE), announced a partnership with Khoros, the award-winning leader in digital-first customer engagement software and services. The partnership furthers the companies’ shared mission of helping the most admired brands worldwide deliver frictionless CX with solutions to improve customer engagement, drive deeper brand loyalty, optimize operations, reduce costs and increase revenue.

“We are excited to partner with HGS Digital – who holds deep expertise in traditional and digital customer care – to bring more value to our customers. Together, Khoros and HGS Digital will give brands AI-powered technology and critical contact center resources to deliver the best customer experience at scale,” said Jack Blaha, CEO of Khoros.

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Venk Korla, CEO of HGS Digital, said, “We’re thrilled to be working with Khoros and helping our customers transform together. Khoros’ platform capabilities allow brands to engage with customers across channels frictionlessly and meaningfully – which is crucial in today’s digital-first world.”

The Khoros platform, which features digital solutions for contact centers (messaging, chatbots, modern chat), community management, and social media management, expands HGS Digital’s end-to-end digital CX and cognitive contact center services to support brands’ digital transformation.

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Customers of Khoros and HGS Digital will benefit from:

  • Better Engagement through Faster Responses: HGS Digital’s social engagement resources boast over a decade of industry experience, address rising customer expectations, and allow Khoros customers to align digital care and market insights quicker and more efficiently than ever before.
  • Simplified Global Scalability: Khoros’ strength in building digital customer relationships paired with HGS Digital’s global, best-in-class Moderators and Community Managers remove common language barriers and create a more customizable care environment.
  • Enhanced Crisis Management Response Technology: HGS Digital’s expertise in crisis management enables the teams using Khoros to expand crisis communication into proactive, real-time resolutions.
  • Optimized Economic Investment: Khoros now leverages HGS Digital’s global talent community, a cost-effective means of deploying and connecting Moderators and Community Managers to customers’ technology platforms.

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[To share your insights with us, please write to sghosh@martechseries.com]

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