Brand Loyalty

New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and…

ASAPP, Inc., the artificial intelligence research-driven company, announced that it was named a 2021 Cool Vendor in a Gartner report titled, "Cool…

Concentrix’ Essentials platform—which builds on the success of its award-winning ConcentrixCX SaaS platform—helps businesses launch a superior Voice…

Enterprise Technology Veteran Brings Decades of Experience and A Proven Track Record to Lead Brand Awareness for Appian in the Low-Code Automation…

Customer Engagement leader and commentator Aarron Spinley joins Thunderhead’s executive team to lead the APAC region Thunderhead, the global leader…

Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to…

Aura’s engagement platform is brought to the Russian market, opening up mobile carriers and OEMs as a high performing user acquisition channel for app…

Shippo meets the highest standards of app development as set by the Shopify Plus team to ensure a seamless, best-in-class experience for merchants…

RTB House, a global company that provides state-of-the-art marketing technologies, announced the company won three Stevie Awards from the 2020…

Data reveals changing consumer attitudes accelerated by COVID-19, a lasting shift to digital commerce and diminished brand loyalty Qubit, the leader…