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Customer Experience
IQVIA Launches OCE+ To Deliver Enhanced AI-Driven Customer Engagement
--IQVIA announced the launch of OCE+, the first of several new advancements to its leading life science customer engagement platform. OCE+ adds…
Solvemate Enhances Customer Service Platform with Multilingual Management
-Conversational AI for Customer Service leader Solvemate announces the addition of multilingual bot management capabilities to its customer service…
Alghanim Drives Insights-Driven, Cross-Brand Marketing with Algonomy’s CDP
Multi-brand conglomerate leverages AI-powered real time decisioning to personalize the omni channel shopping experience
Algonomy, the only…
Conveyer Raises $14 Million in Funding for its Customer Engagement Platform
Conveyer, a customer engagement SaaS platform, closed a $14 Million round with funding from HearstLab and other leading investors. This round…
AiThority Interview with Scott Finlow, Global CMO at PepsiCo Foodservice
Hi Scott, you are the CMO at a company that has some of the most iconic brands in the world. Please tell us about your current role at PepsiCo and…
Coveo Research Finds Customers Have Lost All Patience for Poor Service
2022 Service Relevance Report shows poor customer service affects brand loyalty for 96% of customers
- Coveo Solutions Inc, , a leader in AI-powered…
Dixa Leverages $43 Million Double Acquisition of CX Intelligence and Automation Pioneers, Miuros and…
The acquisitions support Dixa’s long term vision to help brands deliver value-driven experiences for customers and service agents
The…
NICE Named 2022 Company of the Year in the North American Contact Center Industry by Frost &…
NICE recognized for innovations that accelerate digital transformation and drive CX personalization
--NICE announced it has been recognized by…
Frost & Sullivan Recognizes Teleperformance as Growth and Innovation Leader in the Asia-Pacific…
Teleperformance continues to be a preferred partner for fast-growing and leading companies looking to redesign their CX and business processes
Frost…
Birdeye Raises $60 Million Series C Funding Led by Accel-KKR to Help Local Businesses Grow
Birdeye, the #1 Customer Experience platform for local businesses, announced it closed a $60 million Series C funding round led by Accel-KKR, a…