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Customer Experience
Flight Centre Uses Qualtrics AI to Unlock Insights from Unstructured Customer Feedback
Leading global travel agency Flight Center chose Qualtrics AI to gather actionable customer insights across multiple feedback channels with advanced…
OnRamp-Igoroom Partnership Set to Revolutionize Online Hotel Booking Experience
OnRamp, a trusted group of fintech companies with a global presence spanning Europe, Asia, and North America, announced its partnership with Igoroom.…
A New Era of Multilingual CX is Here
Communicating effectively with customers in their native language is more than a courtesy; it is an obligation for brands seeking to make their mark.…
X4 Summit 2024 Recap: Qualtrics Shows Why Organizations Need a C-E-Xy (Customer Experience +…
Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…
Recap of Day 1 Qualtrics X4 Summit: New Qualtrics AI Capabilities will Fix Broken Digital…
Day 1 at the Qualtrics X4 Summit (#QualtricsX4)
The 3-day X4 event at the Salt Palace Convention Center began with a bang. Qualtrics CEO Zig…
Qualtrics AI Adds Qualtrics Frontline Locations and Frontline Care to Build Deeper Human Connections
New purpose-built apps for frontline staff and AI-powered innovations transform the customer experience for organizations including Hilton and…
Ushering a New Revolution in Retail CX: Meet SAP Emarsys AI Product Finder
Leading omnichannel customer engagement platform, SAP Emarsys, announced a new AI-powered tool for retail customer engagement and experience…
Integrating AI: A Strategic Blueprint for Outstanding CX
We are at a defining juncture in the customer experience (CX) world. AI is an emerging trend and a fundamental component of how technology redefines…
Decoding the “X” Factor in Healthcare Industry: Qualtrics’ Dr. Adrienne Boissy…
The XM platform is used by healthcare leaders to understand what people are saying about your organization, wherever they are saying it. The …
The Cost of Getting Customer Experiences Wrong is Skyrocketing in 2024
The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever. Companies have a staggering $3.7 trillion at risk…