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Customer Experience
A New Era of Multilingual CX is Here
Communicating effectively with customers in their native language is more than a courtesy; it is an obligation for brands seeking to make their mark.…
X4 Summit 2024 Recap: Qualtrics Shows Why Organizations Need a C-E-Xy (Customer Experience +…
Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…
Recap of Day 1 Qualtrics X4 Summit: New Qualtrics AI Capabilities will Fix Broken Digital…
Day 1 at the Qualtrics X4 Summit (#QualtricsX4)
The 3-day X4 event at the Salt Palace Convention Center began with a bang. Qualtrics CEO Zig…
Qualtrics AI Adds Qualtrics Frontline Locations and Frontline Care to Build Deeper Human Connections
New purpose-built apps for frontline staff and AI-powered innovations transform the customer experience for organizations including Hilton and…
Ushering a New Revolution in Retail CX: Meet SAP Emarsys AI Product Finder
Leading omnichannel customer engagement platform, SAP Emarsys, announced a new AI-powered tool for retail customer engagement and experience…
Integrating AI: A Strategic Blueprint for Outstanding CX
We are at a defining juncture in the customer experience (CX) world. AI is an emerging trend and a fundamental component of how technology redefines…
Decoding the “X” Factor in Healthcare Industry: Qualtrics’ Dr. Adrienne Boissy…
The XM platform is used by healthcare leaders to understand what people are saying about your organization, wherever they are saying it. The …
The Cost of Getting Customer Experiences Wrong is Skyrocketing in 2024
The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever. Companies have a staggering $3.7 trillion at risk…
Simplifying CX Survey Creation with Delighted’s AI Recommended Questions
Delighted, powered by Qualtrics AI, has announced a new feature for CX surveys – AI Recommended Questions. AI Recommended Questions feature allows…
Talkdesk Expands Healthcare AI and Integration with Autopilot Enhancements
Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve…