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Browsing Category
Customer Experience
Sutherland Acquires Augment CXM
Sutherland, an experience-led digital transformation company, announced that it has acquired AI-based customer experience platform company Augment CXM…
Schedule Engine Supports Carrier to Help Dealers Deliver Convenient, Reliable Customer Experience
Schedule Engine, a ServiceTitan company, and a leading provider of online booking for home and commercial services, announced a new collaboration with…
NovelVox Introduces Intuitive Visual IVR for Cisco, Avaya, and Genesys Contact Centers
Customers expect to connect with you quickly and effortlessly to get their queries solved. So, IVR enables them to connect with customer support…
ISG Research Issues Proprietary Briefing Detailing How Sitel Group Empowers the Metaverse Customer…
Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announced that it has licensed a briefing note…
ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity
Additional solutions in latest platform release help deliver better employee and customer experiences, simplify order management and employee…
84% of Marketers Used Localization for Revenue Growth in Uncertain Global Economic Outlook
Unbabel , the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience (CX) at scale,…
Nedbank Banks on the African Metaverse
As the digital economic voyage into the metaverse starts to accelerate, major players in trade and industry are poised to develop custom experiences…
Marley Spoon Implements Mparticle to Build a Single Customer View for Multi-Brand Meal Kit Portfolio
mParticle, a leader in customer data infrastructure, announced that Marley Spoon, the multi-national meal delivery company, has selected to implement…
New Customer Data Platform (CDP) Built for Telcos by Telcos Launched
Ikue the innovative UK-based customer data and personalisation start-up, has launched its new Customer Data Platform (CDP) designed and built…
Novidea Enhances Low-Code Automation Features to Empower Insurance Agencies, Brokers, MGAs and…
Novidea, the creator of the cloud-native, data-driven insurance Agency Management System (AMS), announced significant new enhancements to its low-code…