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The Customer Data Platform (CDP) journey is one that reflects the growing needs of the e-commerce world. As website activity grew alongside a growing…

AI is ubiquitous in our daily lives – at work, play, and everywhere else. In fact, it’s so prevalent that we scarcely notice it – think Alexa, Siri,…

Like all corners of our modern economy, customer experience (CX) has become a key differentiator in wealth management too. Investors are no longer…

Generative AI has captured the imagination of business leaders around the world. However, given that the technology may soon be performing tasks or…

Almost 50 years ago, the barcode was scanned for the very first time in 1974 on a pack of Wrigley's chewing gum, kick-starting the retail industry’s…

The rapid growth of Generative AI (Artificial Intelligence) has huge implications for cybersecurity specialists, who can use it to reduce human error,…

Customer service stands as a crucial pillar today, directly shaping customer satisfaction and loyalty. However, the conventional methods of customer…

The impact of generative artificial intelligence (AI) has taken the customer experience (CX) industry by storm over the past nine months. With the…

What good is enterprise process automation to an organization without AI? Alternatively, what wins can an organization achieve and maintain with AI…

Reports of unprecedented heat records globally have dominated the headlines of this year. As on 8 August, the United States had witnessed 15 weather…