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Customer Experience
Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European…
The company moves beyond cost and labor arbitrage to transform operations, differentiate, and enhance its services with CX solutions.
Frost &…
Bridgestone and AWS Announce Strategic Relationship Focused on Platform Development and Launch of…
Bridgestone Corporation (Bridgestone) announced that the company is using Amazon Web Services, Inc. (AWS) as its strategic cloud provider in support…
Khoros Expands with AWS, Joins AWS ISV Accelerate Program and AWS Marketplace
Khoros, an leader in digital-first customer engagement software and services, announced expanded work with Amazon Web Services (AWS) by joining the…
JRNI Appoints Matthew Cross as Chief Technology Officer
JRNI, the leader in Enterprise Customer Engagement Solutions across the entire customer loyalty lifecycle, announced the appointment of Matthew Cross…
Avolar Travel Partners with ZentrumHub to Build a Hotel Booking Platform
ZentrumHub, a PaaS-based travel technology company has announced its collaboration with Avolartravel.com, a leading travel agency in the North…
Product Discovery Provider Appoints First VP of Product Marketing to Advance Digital Experiences for…
Proven product marketing leader Sonja Keerl joins Constructor as the company expands product offerings and customer acquisition to modernize the…
Truecaller for Business Launches New and Enhanced Capabilities for Enterprise Customers
Truecaller for Business, Truecallers enterprise offering, is now launching several enhanced features like "Video Caller ID", "Call Me back-function",…
Verint Intelligent Virtual Assistant Receives Top Customer Satisfaction Scores in New Report
Verint The Customer Engagement Company, announced that it has received top scores in multiple customer satisfaction categories according to DMG…
ViewTrade Launches Three New Modules to Improve the Efficiency and Security of Its Customer…
ViewTrade, the force that powers fintech, has enhanced its customer onboarding service with three new modules designed to help its clients onboard…
Genesys Named a Leader in the 2022 Gartner Magic Quadrant for Contact Center as a Service
Genesys, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2022 Gartner Magic…