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Customer Experience
Zenvia Announces Evolution of Its Business Structure
Zenvia Inc., the leading cloud-based CX communications platform in Latin America empowering companies to transform their existing communications with…
Automatic, but Not Thoughtless: The Future of Creative Marketing
In a way, marketing has always been an art of following. Whatever technology and innovation we bring to the task of promoting brands and products,…
Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total…
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that at Customer Contact Week 2022 (CCW), the…
New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention
Qualtrics, the leader and creator of the experience management (XM) category, announced Qualtrics Quality Management (Qualtrics QM), a new AI-powered…
Aurora Mobile Partners with HONOR to Make JPush One of the First Messaging Products Compatible with…
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that it has entered into a…
Sprinklr Introduces Enterprise-Grade Customer Support Solution Deployable in Just Minutes
Unified, AI-powered customer support now available out-of-the-box with Sprinklr Modern Care Lite
Sprinklr, the unified customer experience…
Blotout Announces New Partnership with Fastly to Improve Meta Ad Spend with Blotout’s EdgeTag
Blotout, a customer data platform that solves data loss and builds trust by capturing and activating customer data and putting it in the hands of…
Leading Global Fintech Provider Selects Infobird Co., Ltd. to Deliver its Industry Leading Digital…
Infobird Co., Ltd, a leading provider of AI-powered customer engagement solutions in China, announced that it has entered into a cooperation agreement…
AB Tasty and Mixpanel Announce Two New Integrations to Accelerate Digital Product Innovation
AB Tasty, a global experience optimization and feature management software company, and Mixpanel, the leading product analytics solution powering more…
FullStory Second Annual US Digital Experience Survey Reveals Consumer Behavior Shifts Due To…
FullStory, the leader in Digital Experience Intelligence (DXI), released the results of its second annual Digital Experience Consumer Survey. The…