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Customer Experience
Airbus Helicopters Takes Technical Support and Customer Service to New Heights with Sinequa
With Sinequa, Airbus Helicopters enables self-service technical support and gains insights that contribute to the safety and innovation of…
SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced a partnership with LiveVox…
Genesys Unveils Customer Journeys for the Experience Era
Genesys, a leader in cloud customer experience orchestration, announced innovation that makes it possible for businesses to operationalize empathy for…
Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry
Balto, the #1 real-time guidance platform for contact centers, announced that its AI-powered enterprise conversation excellence solutions are now…
Adobe Drives Personalization and Omnichannel Services for The Home Depot with Real Time Customer…
The Home Depot adopts Adobe’s Real-Time Customer Data Platform, part of Adobe Experience Platform
Partnership delivers more comprehensive…
Boost.ai Enhances Customer Experience for Create Room and its DreamBox
Boost.ai, the leading conversational AI support platform, announced a new customer service milestone with their customer Create Room, a leading online…
AirPortr and SWISS Expand Smart Baggage Services to Zurich Airport, SWISS Network Hub
AirPortr, the digital platform and provider of smart baggage management solutions, has expanded its successful partnership with Swiss International…
Masterpiece International Launches ATLAS, Its Enhanced Customer Experience Portal
Masterpiece International revealed its new customer experience portal, ATLAS by Masterpiece. ATLAS is a secure platform offering clients world-class…
HCL Technologies Launches X to Power World-Class Digital Engagement for Global Consumer Brands
Unified marketing platform drives brand loyalty and improves audience conversions through richer content delivery
HCL Technologies (HCL), a leading…
Ducati Accelerates Innovation and Customer Experience with SAP
SAP SE announced a global collaboration with Ducati Motor Holding S.p.A., the Italian motorcycle manufacturer, which chose the RISE with SAP solution…