Browsing Category
Customer Experience
Tact.ai Establishes Customer Advisory Board, Names Former Novartis Pharma Global CIO and SVP Andreas…
Tact.ai, the customer engagement company for life sciences, announced that former Novartis Pharma Global CIO and SVP, Andreas Müller, has joined the…
Starbucks Commits $1 Billion in Fiscal Year 2022 Investments to Uplift Starbucks Partners…
Next round of investments will lead to enhancements in partner pay, modernized training and collaboration, store innovation and a return to the…
BlueConic Named a Leader in IDC MarketScape for Retail and CPG Customer Data Platform Software…
Multi-award-winning pure-play customer data platform (CDP) BlueConic was recently named a Leader in the IDC MarketScape: Worldwide Retail and CPG…
Financial and Insurance Organizations Transform Customer Experiences with UserTesting
Experian, Finastra and MetLife leverage human insight to guide digital transformation journey
UserTesting, a leader in video-based human insight,…
ISG to Publish Reports on Contact Center Services, Platforms
Upcoming ISG Provider Lens studies will evaluate how providers are meeting enterprises’ changing customer experience needs amid the pandemic and…
Riverbed Unveils Transformational Strategy to Deliver Unified Observability to Customers Globally…
Riverbed unveils new unified observability strategy to unify data, insights and actions across IT so customers can deliver seamless digital…
Dis-Chem Chooses Clickatell’s Chat Commerce Platform to Serve Millions of Customers Over WhatsApp
Dis-Chem rolls out new WhatsApp chat channel delivering self-help services and loyalty programme management over chat
Clickatell, a CPaaS innovator…
Anodot Expands Leadership Team, Promoting Amit Levi to Chief Marketing Officer
Anodot, the business monitoring company, announced that Amit Levi has been promoted to the position of Chief Marketing Officer. Levi, who was…
Thoughtworks Acquires Leading Product Development Consultancy, Connected, to Rapidly Accelerate…
The acquisition will further strengthen Thoughtworks’ capabilities in CX and end-to-end product development; bolster presence in Canada…
New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat
A single unified inbox for understanding, segmenting and responding to everything customers are saying across social media, messaging apps, email and…