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Customer Experience
Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership
Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a new partnership with Twilio, the…
Zoom Drives Contact Center Expansion with Acquisition of Solvvy
Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless Customer Experiences…
VodafoneZiggo Selects Amdocs to Deliver Unified Customer Experience in Digital Transformation…
Dutch telecoms operator expands its relationship with Amdocs in a project that will deliver an enhanced customer experience and business support…
MiaRec Announces Release of Customer Sentiment Analysis
MiaRec, a global provider of award-winning workforce and customer engagement solutions, announced the release of its Customer Sentiment Analysis to…
DISH Selects RADCOM to Monitor America’s First 5G Smart Network
RADCOM Ltd. announced that it was selected by DISH Wireless (DISH) to provide its best-in-class RADCOM ACE solution to monitor customers experience…
Infobip Now Available on Oracle Cloud Marketplace
Key channels from Infobip’s portfolio integrated with Oracle Advertising and Customer Experience and Oracle Digital Assistant, with over 2…
Qualtrics To Go Live on Amazon Web Services Cloud Infrastructure in the UK
Qualtrics UK customers will be able to access the Qualtrics XM/OS platform locally via data centre in the AWS London Region
Qualtrics also…
Balto Joins Talkdesk AppConnect Marketplace
Balto, the #1 real-time guidance platform for contact centers, announced the launch of its suite of conversation excellence solutions on Talkdesk…
Searchspring Introduces Personalized Search & Merchandising, Helping Merchants Increase Revenue…
Searchspring, the global leader in site search, merchandising, and personalization, announced the launch of Personalized Search & Merchandising —…
Calendly Routing Forms, a Step Towards Omnichannel Scheduling
Calendly, the modern scheduling platform for high-performing teams and individuals, released Calendly Routing Forms, an automation feature that helps…